Help Desk Technician - 304621
About The Position
The Computer User Support Specialist provides on-site technical support to government customers at Wright Patterson AFB. The role maintains computer systems, printers, and VoIP telephones; manages IT asset inventory; troubleshoots hardware, software, and network issues; trains users; and ensures accurate asset tracking in compliance with government regulations. Strong customer service, technical aptitude, attention to detail, and adherence to established procedures are integral to the position. The position operates in an office setting on Wright Patterson AFB and routinely uses standard office equipment. It is full-time and exempt, with typical hours Monday through Friday during regular business hours. Additional hours may be required to ensure program performance, and rotating on-call support may be required. Travel is primarily local for user support.
Requirements
- Active Secret clearance.
- Security+ certification or 8140 equivalent.
- 3–7 years of computer user support experience.
- Strong technical proficiency in computer hardware, software, and networking.
- Excellent customer service skills, including clear communication, active listening, and patience.
- Attention to detail and accuracy in documentation and inventory management.
- Ability to multitask, prioritize, and work independently with minimal supervision.
- Strong problem-solving and analytical skills.
- Ability to work effectively within a team environment.
- Knowledge of government IT regulations and procedures.
- Ability to lift computer equipment weighing up to 50 lbs, use ladders, walk extensively within office buildings, and load or unload boxes and containers.
Nice To Haves
- Experience with government IT asset management (ITAM) systems, preferably within the DoD.
- Experience working in a military or government environment, specifically on an Air Force base.
- Familiarity with Air Force regulations and procedures.
Responsibilities
- Provide Tier 1 technical support to end-users at Wright Patterson AFB, remotely and in person.
- Install, configure, troubleshoot, and maintain computer hardware, software, printers, and VoIP telephones.
- Establish and troubleshoot network connectivity issues.
- Manage IT asset assignment, tracking, and disposal in accordance with government property management regulations.
- Provide user training on software applications and hardware usage.
- Maintain accurate documentation of support activities and inventory changes.
- Escalate complex issues to higher-level support teams as needed.
- Collaborate with other IT staff to ensure consistent service delivery.
- Stay up-to-date on current technologies and security best practices.
- Maintain excellent customer relations and follow established procedures.
Benefits
- 100% coverage of employee benefit premiums, including medical coverage with PPO or HDHP options, vision, and dental.
- 401K matching.
- Short- and long-term disability.
- Pet insurance.
- Professional development and education reimbursement.
- Parking and transit benefits for NY, NJ, ATL, and DC Metro areas.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
