Help Desk Technician - 304621

Delaware Nation Industries • Bath Township, OH

13d • Onsite

About The Position

The Help Desk Technician provides on-site technical support to government customers at Wright Patterson AFB. The role maintains computer systems, printers, and VoIP telephones; troubleshoots hardware, software, and network connectivity issues; provides user training; and manages IT asset inventory in accordance with government property management procedures. The Technician is expected to deliver effective customer service, maintain accurate support and inventory documentation, follow established procedures, and escalate complex issues when needed.

The position operates in an office setting and routinely uses standard office equipment. Duties may include lifting computer equipment weighing up to 50 pounds, using ladders, walking extensively within office buildings, and loading or unloading boxes and containers. Work is typically Monday through Friday during regular business hours, with additional hours as needed and rotating on-call support potentially required. Travel is primarily local for user support.

Requirements

• Active Secret clearance.
• Security+ certification or 8140 equivalent.
• 3–7 years of computer user support experience.
• Strong proficiency in computer hardware, software, and networking.
• Excellent customer service, communication, active listening, and patience.
• Attention to detail and accuracy in documentation and inventory management.
• Ability to multitask, prioritize, and work independently with minimal supervision.
• Strong problem-solving and analytical skills.
• Ability to work effectively in a team environment.
• Knowledge of government IT regulations and procedures.

Nice To Haves

• Experience with government IT asset management (ITAM) systems, preferably within the DoD.
• Experience working in a military or government environment, specifically on an Air Force base.
• Familiarity with Air Force regulations and procedures.

Responsibilities

• Provide Tier 1 technical support to end users at Wright Patterson AFB, remotely and in person.
• Install, configure, troubleshoot, and maintain computer hardware, software, printers, and VoIP telephones.
• Establish and troubleshoot network connectivity.
• Manage IT asset assignment, tracking, and disposal in accordance with government property management regulations.
• Train users on software applications and hardware usage.
• Document support activities and inventory changes accurately.
• Escalate complex issues to higher-level support teams as needed.
• Collaborate with IT staff to support consistent service delivery.
• Stay current on technologies and security best practices.
• Provide local travel for user support as required.

Benefits

• 100% coverage of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, and Dental.
• Matching 401K.
• Short- and Long-Term Disability.
• Pet Insurance.
• Professional Development/Education Reimbursement.
• Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed