Help Desk Technician

FRIENDS UNIVERSITY • Wichita, KS

4d • Onsite

About The Position

Friends University is seeking a Help Desk Technician in Wichita, Kansas. This on-site position serves as the first point of contact for customer questions, problems, and requests related to Information Technology and Educational Technology. The technician uses incident management software to track, correct, and monitor problems, resolve customer issues, and escalate more complex issues to the appropriate area.

The role supports the University’s mission and RISE Core Values: Respect, Inclusion, Service, and Excellence. Friends University is a Christian University of Quaker heritage that equips students to honor God and serve others by integrating their intellectual, spiritual, and professional lives.

Applications must be submitted through the Friends University employment website; applications submitted through other channels will not be accepted. Friends University is an Equal Opportunity Employer and encourages candidates who share its commitment to diversity, equity, and inclusion to apply.

Requirements

• At least one year of hands-on experience troubleshooting and supporting personal computer software and hardware.
• An associate’s degree in computer science or equivalent experience.
• Excellent written, oral, and interpersonal communication skills.
• Technology proficiency with MS Office products and networks.
• Ability to multitask.
• Courtesy, tact, and diplomacy.
• Ability to maintain confidential information in a professional manner.
• Ability to have positive and productive working relationships with coworkers, university personnel, and students.
• Working knowledge of office equipment, including computers, copiers, fax machines, and telephones.

Nice To Haves

• Certifications such as CompTIA A+, Network+, Security+, or Microsoft IT Support.

Responsibilities

• Serve as the first point of contact for Information Technology and Educational Technology questions, problems, and requests.
• Use incident management software to track, correct, and monitor problems to ensure timely resolution.
• Resolve customer issues or escalate more complex issues to the appropriate area.
• Maintain confidential information in a professional manner.
• Build positive and productive working relationships with coworkers, university personnel, and students.

Benefits

• Flexible work options.
• Up to four weeks of vacation.
• 96 hours of sick leave per year.
• Up to 13 1/2 paid holidays.
• Half-day Fridays from June through July.
• Up to 5% retirement matching.
• Free undergraduate tuition for the employee, their spouse, and their dependents.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree