Help Desk Technician

CloudScale365•Raritan Township, NJ

2d•Remote

About The Position

We’re looking for a motivated and reliable Help Desk Technician to support a healthcare client during weekday afternoon operations. This is a remote role with the possibility of occasional on-site work in Flemington, NJ. The regular schedule is Monday through Friday, 9:30 AM to 6 PM, though occasional weekend coverage may be necessary. The Help Desk Technician serves as the first point of contact for users, handling support calls, creating tickets, and resolving technical issues. The role also involves coordinating with on-call application and engineering teams when escalation is required.

Requirements

Previous experience as a Help Desk Technician or Support Analyst.
Strong understanding of modern software, systems, and IT technologies.
Active Directory experience, including account management, password resets, and profiles.
Excellent communication and interpersonal skills, with the ability to assist users calmly and effectively.
Organized and dependable, with the ability to work independently with minimal supervision.
Valid driver’s license, proof of insurance, and reliable transportation if on-site presence is required.

Nice To Haves

Healthcare IT experience is preferred but not required.
Familiarity with Google Workspace (G Suite) is a plus.
Professional and articulate, representing the company well in interactions.
Technically proficient and confident troubleshooting across a wide range of systems.
Calm under pressure and able to handle urgent or sensitive issues effectively.
Team-oriented and collaborative with colleagues and partners.
Client-focused, able to build rapport and ensure a positive support experience.
Proactive problem solver who thinks critically and takes initiative.

Responsibilities

Provide technical assistance for network, computer hardware, and software issues.
Answer help desk calls, create support tickets, and determine appropriate routing or resolution.
Support users via phone, electronically, or in person as needed.
Perform Active Directory administration, including credential creation, password resets, and user profile troubleshooting.
Document issues, steps taken, and resolutions clearly and accurately.
Collaborate with on-call technical teams when escalation is necessary.
Maintain strong communication and professionalism during all user interactions.