IT Help Desk Technician-S
About The Position
NIC Global is a single-source manufacturer providing mechanical and electromechanical assembly, sheet metal fabrication, and global sourcing of metal and plastic components. The IT Helpdesk Technician provides timely support to end users, prioritizes and resolves user and system problems, and escalates issues to experienced personnel or management when needed. The role also supports system builds, hardware and software installation, network printing, and the maintenance of network users, user environments, and configurations. The technician trains users on changes to network procedures or software and applies relevant ISO 27001 standards and practices. Additional duties may be assigned based on business needs. The position is located in Spokane.
Requirements
- High school-level education or equivalent, along with specialized training obtained through vocational courses or on the job.
- Proficiency to successfully perform the job described.
Nice To Haves
- A+ certification preferred.
- Technology specialist certifications, generally at the lower-level starting point.
Responsibilities
- Prioritize user and system problems and escalate issues as needed, using problem-management resources and the helpdesk system.
- Provide timely end-user support by diagnosing and resolving problems through defined procedures and discussion.
- Train new and established users on changes to network procedures or software.
- Perform system builds and install hardware and software.
- Support network printing and maintain network users, user environments, and configuration bases.
- Apply relevant ISO 27001 standards, practices, and principles to job responsibilities.
Benefits
- Choice of two health insurance plans, available beginning the first of the month after 30 days of employment.
- Employer-paid employee dental insurance, available beginning the first of the month after 30 days.
- Employer-paid life insurance, AD&D, and long-term disability plans, available beginning the first of the month after 30 days.
- Vision insurance, available beginning the first of the month after 30 days.
- Additional life insurance, accident insurance, critical illness insurance, and federal health and dependent care savings accounts (FSA), available beginning the first of the month after 30 days.
- 401(k) plan with employer match, available after six months.
- Tuition reimbursement, available after six months.
- PTO accrual of 80 hours in the first year, increasing with length-of-service milestones.
- 80 hours of holiday pay per year.
- Employee appreciation events, holiday parties, cookouts, company gifts, and other employee events and recognition programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
