IT Help Desk Technician

NIC Global • Spokane, WA

8d

About The Position

NIC Global is a single-source manufacturer of mechanical and electromechanical assemblies, sheet metal fabrication, and globally sourced metal and plastic components. The company employs more than 600 people across Washington, Tennessee, Ohio, and Texas and describes its workplace as a fun atmosphere with opportunities to work and grow. Employees are recognized through appreciation events, holiday parties, cookouts, company gifts, and other events and recognition programs.

The IT Help Desk Technician prioritizes and resolves user and system issues, escalating problems when needed. The role provides user support and training, builds systems, installs hardware and software, supports network printing, and maintains network users, environments, and configurations. The technician is expected to understand how ISO 27001 standards and practices apply to their responsibilities. Additional duties may be assigned based on business needs.

NIC Global is a drug-free company. Applicants under final consideration who receive a conditional offer will be tested for illegal drug use; offers will be withdrawn for positive results. Employment applicants may also be subject to background checks, which can include consumer or investigative consumer reports, criminal history screening, education and credential verification, employment history verification, and a motor vehicle check, depending on job classification. Applicants must authorize the background check.

Requirements

• High school-level education or equivalent, plus specialized training that may be obtained through vocational courses or on the job.
• Proficiency to successfully perform the job described.

Nice To Haves

• A+ certification preferred.
• Technology specialist certifications, generally at lower-level starting-point certification levels.

Responsibilities

• Prioritize user and system problems efficiently, escalating issues to experienced personnel or management as needed and using problem-management resources and the help desk system.
• Provide timely end-user support by diagnosing problems and following defined procedures.
• Train new and established users on changes to network procedures or software.
• Build systems and install hardware and software.
• Support network printing.
• Maintain network users, user environments, and configuration bases.
• Apply a general understanding of ISO 27001 standards, practices, and principles to job responsibilities.

Benefits

• Choice of two health insurance plans, available beginning on the first day of the month after 30 days.
• Employer-paid employee dental insurance.
• Employer-paid life insurance, AD&D, and long-term disability plans.
• Vision insurance.
• Additional life insurance.
• Accident insurance.
• Critical illness insurance.
• Federal health and dependent care savings accounts (FSA).
• 401(k) plan with employer match, eligible after six months.
• Tuition reimbursement, eligible after six months.
• PTO accrual of 80 hours in the first year, increasing at length-of-service milestones.
• 80 hours of holiday pay per year.
• Employee appreciation events, holiday parties, cookouts, company gifts, and other employee events and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED