IT Help Desk Technician

Crew Carwash • Indianapolis, IN

2d

About The Position

The Help Desk Technician provides IT support services for all carwash locations and users on the support team. The role provides Level 1 phone and email support, responds to break/fix and new IT requests submitted through the ticketing portal, and prepares IT assets for deployment. The technician troubleshoots application and hardware issues to resolve user problems.

The typical schedule is Sunday through Thursday, 5:30 a.m. to 3:30 p.m. The role calls for initiative, a get-the-job-done attitude, tactful customer service, and a focus on quality while maintaining urgency. A high school diploma or equivalent is required. A+ or Network+ certification and an associate’s or bachelor’s degree in Information Technology are highly preferred.

Requirements

• High school diploma or equivalent.
• Strong knowledge of Windows operating systems and general Microsoft troubleshooting.
• Ability to deal tactfully with customers, team members, and the general public.
• Initiative and motivation with a get-the-job-done attitude.
• Focus on quality while maintaining a sense of urgency.

Nice To Haves

• A+ or Network+ certification.
• Associate’s or bachelor’s degree in Information Technology.

Responsibilities

• Provide Level 1 telephone and email support for all Crew locations.
• Respond to incoming break/fix and new IT requests through the ticketing portal.
• Repair, image, and configure new IT assets for deployment at Crew locations.
• Troubleshoot application and hardware issues to resolve problems for users.

Benefits

• Daily pay options available at no cost.
• Paid time off and six paid holidays each year.
• Free carwashes.
• Industry-leading training.
• Growth potential.
• Tuition reimbursement and paid IT certifications.
• Group health, dental, and vision coverage.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED