Help Desk Technician
Akima, LLC • Honolulu, HI5d • Onsite
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Data System Services6d
Help Desk Technician – (TS/SCI Required (Night-Shift) - Sign-On Bonus Up to $5,000
Akima, LLC•Honolulu, HI
•Onsite
About The Position
Akima Systems Engineering (ASE) is seeking a Help Desk Technician to provide night-shift Tier 1 troubleshooting and communications support in Honolulu, Hawaii. The technician serves as a key Command, Control, Communications, and Cyber (C4) technical focal point for the headquarters executive community, including Flag and General Officers. Support is provided in offices, quarters, and during travel, as well as for distinguished visitors and command-level special events. The position also manages communications for key personnel throughout the area of responsibility. The technician is the initial customer-service-desk contact for hardware, software, and networking issues and supports secure and non-secure communications. The role includes service-desk and system-access functions, liaison with external organizations, Local Registration Authority duties, and reporting on accomplishments and issues. The scheduled hours are 2:00 a.m. to 10:00 a.m. The position is on-site and requires a TS clearance, with the ability to obtain SCI.
Requirements
- TS clearance required, with the ability to obtain SCI.
- Minimum high school diploma or GED.
- CompTIA Security+ certification.
- Experience using Microsoft Word, PowerPoint, Excel, and Outlook.
- At least 2 years of service desk or help desk support experience, including basic troubleshooting of hardware, software, and network topologies.
- Basic system administration and Active Directory skills.
- Thorough knowledge of IT concepts, computer hardware, software, and networking, with the ability to analyze and solve complex problems.
- Communication skills sufficient to explain technical issues to staff without a technical background.
Nice To Haves
- Bachelor of Science degree in IT, Cybersecurity, Data Science, Information Systems, or Computer Science from an ABET-accredited or CAE-designated institution.
- A+ or Network+ certification.
Responsibilities
- Serve as the initial point of contact at the customer service desk and handle Command ADP hardware, software, and networking issues.
- Facilitate secure and non-secure communications.
- Supervise the installation of information systems.
- Act as a liaison with external organizations, including the Navy Marine Corps Intranet and the Defense Information Systems Agency Network Operations Center.
- Manage an ITIL-framework-based service desk tool covering incident management, service requests, problem management, access management, and event management.
- Support Local Registration Authority (LRA) duties in accordance with DoD and customer standards.
- Provide a Monthly Status Report to the Contracting Officer's Representative-appointed Technical Assistant, detailing accomplishments, identifying issues, and highlighting areas requiring government action.
- Provide Tier 1 support to headquarters executives, distinguished visitors, and command-level special events, including support in offices, quarters, and during travel.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k)
- Other voluntary benefits
- Paid Time Off for regular full-time and part-time employees
- Eligible candidates may qualify for a sign-on bonus of up to $5,000, based on qualifications and relevant experience
- Growth opportunities
- Retirement options
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
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