Help Desk Technician (9575)
About The Position
Friends University is hiring an on-site Help Desk Technician in Wichita, Kansas. The technician serves as the first point of contact for Information Technology and Educational Technology customer questions, problems, and requests. Using incident management software, the technician tracks, corrects, and monitors problems to ensure timely resolution, resolves customer issues, and escalates more complex issues to the appropriate area. The role supports the university’s mission and its RISE Core Values of Respect, Inclusion, Service, and Excellence. Friends University describes itself as a Christian University of Quaker heritage that equips students to honor God and serve others by integrating their intellectual, spiritual, and professional lives.
Requirements
- At least one year of hands-on experience with personal computer software and hardware troubleshooting and support.
- An associate’s degree in computer science or equivalent experience.
- Excellent written, oral, and interpersonal communication skills.
- Technology proficiency in Microsoft Office products and networks.
- Ability to multitask.
- Ability to maintain confidential information in a professional manner.
- Ability to have positive and productive working relationships with co-workers, university personnel, and students.
- Working knowledge of office equipment, including computers, copiers, fax machines, and telephones.
- Courtesy, tact, and diplomacy.
Nice To Haves
- CompTIA A+, Network+, Security+, or Microsoft IT Support certifications.
Responsibilities
- Serve as the first point of contact for Information Technology and Educational Technology customer questions, problems, and requests.
- Use incident management software to track, correct, and monitor problems to ensure timely resolution.
- Resolve customer issues or escalate more complex issues to the appropriate area.
- Maintain confidential information in a professional manner.
- Build positive and productive working relationships with co-workers, university personnel, and students.
Benefits
- Flexible work options.
- Up to four weeks of vacation.
- 96 hours of sick leave per year.
- Up to 13.5 paid holidays.
- Half-day Fridays from June through July.
- Up to 5% retirement matching.
- Free undergraduate tuition for the employee, spouse, and dependents.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
