IS Help Desk Technician
About The Position
The IS Help Desk Technician supports end users and software developers onsite at Trimble’s Lake Oswego, Oregon office and at other US-based locations. The role provides help desk support and hardware and software deployment, resolves technical issues individually or with other Information Systems staff, and delivers professional, customer-focused service. It works with a global IS team and other departments to keep users and office technology operating efficiently. The position troubleshoots a broad range of hardware and systems, with particular focus on Dell and Apple products and mobile devices. It also involves communicating with colleagues, management, business group managers, and employees; documenting technical information and managing ticket lifecycles; maintaining supplier and stakeholder relationships; and using scripting and automation to improve operational efficiency. The position is in office in Lake Oswego, Oregon, with 0–5% travel.
Requirements
- Associate degree in Information Technology or vocational or technological education in Information Technology; alternatively, 6 or more years of relevant experience and IT certifications such as ITIL or CompTIA A+ may be considered.
- Excellent written and verbal communication skills in English.
- Experience providing effective customer service to technical and non-technical personnel.
- Excellent organizational skills.
- Ability to maintain ongoing relationships with established suppliers, partners, and stakeholders.
- Ability to document technical information in ITSM systems and effectively manage ticket lifecycles.
- Experience in asset lifecycle management.
- Thorough experience with Windows, macOS, Linux, mobile devices, tablets, printers, and conference room equipment.
- Foundational knowledge of networks, cybersecurity, client-server models, and on-premises and cloud-based endpoint management platforms.
- Proven experience deploying and troubleshooting macOS and Linux using existing tools and documentation.
- Experience with scripting and automation, such as PowerShell, Bash, or Python.
Nice To Haves
- Familiarity with Google Workspace for enterprise collaboration and project management.
Responsibilities
- Provide help desk support to end users and deploy hardware and software.
- Deliver professional, high-quality customer service to technical and non-technical users.
- Resolve technical issues independently or in collaboration with other IS staff and resources in a timely and effective manner.
- Communicate with peers, IS staff and management, business group managers, and other employees to support users and the corporate IS infrastructure.
- Troubleshoot hardware used by Trimble’s computer user community, with a focus on Dell, Apple, mobile phones, and tablets.
- Document technical information in ITSM systems and manage ticket lifecycles.
- Manage asset lifecycles and maintain relationships with established suppliers, partners, and stakeholders.
- Use scripting and automation to improve operational efficiency.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability benefits
- Time-off plans
- Retirement plans
- Tax savings plans for health, dependent care, and commuter expenses (offered by most businesses)
- Paid parental leave
- Employee stock purchase plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
