Help Desk Technician - 304203
About The Position
The Help Desk Technician will work within the base User Services/Comm Focal Point team, supporting customer incidents and the full client system lifecycle from deployment through remnant security. The work supports the Air Force Research Laboratory (AFRL) Information Directorate with IT, communications, and computer management services, including service desk, desktop, network, enterprise, web, cybersecurity and information assurance, communications, field, and specialized information systems support. Duties and responsibilities may change at any time, with or without notice. This description is not intended to provide a comprehensive listing of all required activities, duties, or responsibilities.
Requirements
- Active Secret clearance or ability to obtain one.
- CompTIA Security+.
Responsibilities
- Support customer incidents as part of the base User Services/Comm Focal Point team.
- Support the client system lifecycle, from deployment through remnant security.
- Image client systems using WDS/PXE.
- Join client systems to a Windows domain.
- Deliver client systems, including backing up and restoring user profiles and configuring user-facing applications.
- Troubleshoot client systems, including printer and file-share connections and user-facing applications.
Benefits
- 100% coverage of employee benefit premiums, including medical (PPO or HDHP option), vision, and dental.
- Matching 401(k).
- Short- and long-term disability.
- Pet insurance.
- Professional development/education reimbursement.
- Parking and transit benefits for NY, NJ, ATL, and DC Metro areas.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
