Help Desk Technician - 304203

Delaware Nation Industries • Rome, NY

4d

About The Position

The Help Desk Technician will work within the base User Services/Comm Focal Point team, supporting customer incidents and the full client system lifecycle, from deployment through remnant security. The role supports the Air Force Research Laboratory (AFRL) Information Directorate’s information technology, communication, and computer management services under a non-personal services order. Supported services include service desk, desktop, network, enterprise, web, cybersecurity and information assurance, communications, field services, and specialized information systems support.

Duties and responsibilities may change at any time, with or without notice.

Requirements

• Active Secret clearance or ability to obtain one.
• CompTIA Security+.

Responsibilities

• Support customer incidents as part of the User Services/Comm Focal Point team.
• Support the full client system lifecycle, from deployment to remnant security.
• Image client systems using WDS/PXE.
• Join client systems to a Windows domain.
• Deliver client systems.
• Back up and restore user profiles.
• Configure user-facing applications.
• Troubleshoot client systems.
• Set up printer and file share connections.
• Troubleshoot general user-facing applications.

Benefits

• 100% coverage of employee benefit premiums, including medical coverage with PPO or HDHP options, vision, and dental.
• Matching 401(k).
• Short- and long-term disability.
• Pet insurance.
• Professional development and education reimbursement.
• Parking and transit benefits for NY, NJ, ATL, and DC Metro areas.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed