Help Desk Technician

Data System Services

6d

About The Position

Data System Services is a full-service IT company providing software development, networking, technical support, data, and cybersecurity solutions for a family of companies in multiple industries, including transportation, insurance, and concrete. The Help Desk Technician serves as a primary contact for IT issues submitted to the help desk and provides timely, customer-focused technical assistance. The position provides support to internal customers by phone and email, including remote troubleshooting and support for handheld and tablet technology.

Requirements

• Basic IT knowledge.
• Interest in pursuing a career in the IT field.
• Ability to multitask and prioritize a changing workload.
• Flexible schedule and ability to work overtime if needed.
• Strong organizational and communication skills.
• Reliable and dependable work habits.
• Strong customer service skills.

Responsibilities

• Serve as the main point of contact for internal customers seeking technical assistance by phone or email.
• Perform remote troubleshooting using diagnostic techniques and relevant questions for the internal customer.
• Provide remote support and software loading for handheld and tablet technology tools.

Benefits

• Shift premiums: an additional $1.00 per hour for work from 6 PM to 12 AM and an additional $2.00 per hour for work from 12 AM to 6 AM.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed