Help Desk Technician Jobs

About The Position

Requirements

• Foundational knowledge of Windows operating systems, PC hardware, and networking basics.
• Strong verbal and written communication skills and a service-oriented mindset.
• Ability to guide end users through problem-solving steps over the phone or chat.
• Availability to work evenings and weekends according to the posted potential schedules.

Nice To Haves

• Experience with a help desk ticketing platform such as Freshservice.
• Familiarity with retail technology and point-of-sale systems.

Responsibilities

• Respond to and resolve help desk tickets through Freshservice, providing technical support to end users.
• Troubleshoot and support hardware and systems, including POS terminals, scanners, printers, tablets, and laptops.
• Manage user access, including password resets, multi-factor authentication (MFA), and role-based access control (RBAC).
• Remotely configure and maintain workstations, inventory stations, and print servers.
• Address basic network issues, including connectivity problems, static IP configuration, and printer setup.
• Monitor network dashboards such as Unifi and escalate infrastructure issues when necessary.
• Follow IT security policies and assist with compliance requirements related to access and data integrity.
• Document ticket resolutions and contribute to internal knowledge base materials and standard operating procedures.
• Work with senior IT staff on escalated or complex support issues.

Benefits

• Employee discounts and company perks
• Career advancement opportunities within IT and other departments