Help Desk Technician Jobs

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IT Help Desk

Audit-Tel IncCincinnati, OH
$38,500 - $45,000Hybrid

About The Position

Inverse Technology Solutions is seeking a full-time IT Help Desk Support Technician in Cincinnati, OH. The candidate will open support tickets from clients, properly identify and assign tickets to the correct group. Tickets to be worked by the candidate will include IT Voice and Data Infrastructure, E-Call Systems, and Wireless support. This position requires some experience but motivation and the willingness to learn and go above and beyond are determining factors as well. Inverse Technology Solutions was founded in 2010, but we have been in the IT industry for over 30 years. We are a fast-growing company that provides IT services for Nationwide Businesses and Fortune 500 Companies. We stand by our service and products, and we are looking for a Help Desk Technician that has the same quality standards and takes pride in their work. We fully train our Help Desk employees on various IT devices and systems that other companies don’t support. Our techs gain experience in Networking, Cabling, Access Control, Computer/Phone Support, and IP Camera systems to make them a well-rounded IT professional. We offer great starting salaries, retirement plans, health benefits, and bonuses. Inverse started as a small family business and has grown into a major player in the IT world. Our employees are a team and party of the family. We have supported our troops throughout the years and love working with veterans.

Requirements

  • Previous experience working in Help Desk Support or IT Support
  • Process-driven
  • Excellent attention to detail
  • Creative in finding solutions to new challenges
  • Ability to handle multiple projects simultaneously and under tight deadlines
  • Strong communications skills to effectively communicate technical information to non-technical customers
  • Vendor Management skills
  • Experience with ticketing systems
  • Must be able to work in a fast paced environment with minimal supervision
  • Must have outstanding customer service and teamwork skills
  • Excellent written and verbal communications skills required
  • Strong analytical ability

Nice To Haves

  • Experience in troubleshooting technical issues within telecommunications networks preferred

Responsibilities

  • Open support tickets from clients
  • Properly identify and assign tickets to the correct group
  • Work tickets including IT Voice and Data Infrastructure, E-Call Systems, and Wireless support
  • After hours / On Call support is required

Benefits

  • Dental Insurance
  • Health Insurance
  • Vision Insurance
  • Paid Time Off
  • Retirement Plan
  • Work From Home Days Provided
  • Quarterly Bonuses
  • Quarterly Pay Increase

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Common questions about Help Desk Technician careers and jobs.

Based on current job postings on Teal, the average Help Desk Technician salary in the US is approximately $64,000 per year, with a typical range of $40,000 to $97,000.
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