IT Help Desk Technician

First Bank•Carmi, IL

2d•$18 - $20

About The Position

The IT Help Desk Technician provides frontline technical support to employees and assists with the day-to-day operation of First Bank’s technology environment. The role troubleshoots hardware, software, telephone, and peripheral issues; deploys and maintains computers and related equipment; and documents, resolves, or escalates support requests. The position primarily supports internal employees rather than external clients and involves regular local travel, typically two to four times per month. This is an entry-level position; prior professional IT experience is not required. Hands-on technology experience gained through employment, internships, education, certifications, or personal projects is beneficial. Technical education, certifications, hands-on experience, or an associate degree in information technology or a related field is preferred. The schedule is Monday through Friday, 7:30 AM to 4:30 PM, plus a Saturday morning on-call rotation from 8:30 AM to 10:00 AM. Additional hours may occasionally be required for meetings, training, or technology maintenance. The position offers a competitive salary, medical insurance coverage, a 401K-retirement plan, and other benefits.

Requirements

Strong problem-solving, troubleshooting, and customer-service skills.
Basic understanding of Microsoft Windows, computer hardware, peripherals, and common workplace technology.
Ability to logically diagnose problems, follow technical procedures, document solutions, and recognize when escalation is appropriate.
Good verbal and written communication skills and the ability to assist users of varying technical abilities.
Strong attention to detail and ability to organize and prioritize multiple support requests.
Ability to work independently and collaboratively as part of an IT team.
Ability and willingness to learn new technologies, business applications, organizational policies, and security requirements.
Valid driver's license and ability to travel between company locations.
Willingness to participate in the scheduled Saturday morning on-call rotation.
Ability to perform the physical activities associated with computer, cabling, and equipment installation.

Nice To Haves

Previous hands-on technology experience obtained through employment, internships, education, certifications, or personal projects.
Technical education, certifications, hands-on experience, or an associate degree in information technology or a related field.
Relevant entry-level IT certifications.

Responsibilities

Provide frontline technical support for employee hardware, software, peripherals, telephones, and other technology issues.
Receive, prioritize, document, and own assigned support requests through resolution when possible, escalating issues when additional expertise or access is required.
Image, configure, deploy, replace, troubleshoot, and repair desktop and laptop computers.
Maintain accurate technology equipment inventory records.
Install and troubleshoot software, printers, scanners, monitors, docks, and other computer peripherals.
Provide support for the organization's telephone system and related equipment.
Install, replace, reposition, and perform basic troubleshooting of security cameras and related equipment.
Install, terminate, test, and troubleshoot Ethernet cabling, jacks, and related physical network connections.
Create and maintain technical documentation, troubleshooting procedures, and knowledgebase articles.
Assist employees with technology use and provide basic user training as needed.
Coordinate with other IT staff and third-party support providers when specialized assistance is required.
Follow established security, confidentiality, technology, and organizational policies and procedures.
Perform other duties as assigned.