IT Help Desk Technician

Crew Carwash • Fishers, IN

1d

About The Position

The IT Help Desk Technician provides IT support services for all carwash locations and for users on the support team. The role provides level 1 telephone and email support, responds to break/fix and new IT requests submitted through the ticketing portal, and repairs, images, and configures new IT assets for deployment. The technician troubleshoots application and hardware issues to resolve user problems.

Requirements

• High school diploma or equivalent.
• Strong knowledge of Windows operating systems and general Microsoft troubleshooting.
• Ability to deal tactfully with customers, team members, and the general public.
• Focus on quality while maintaining a sense of urgency.
• Initiative and motivation, with a “get the job done” attitude.

Nice To Haves

• A+ or Network+ certification.
• An associate’s or bachelor’s degree in Information Technology.

Responsibilities

• Provide level 1 telephone and email support for all Crew locations.
• Respond to incoming break/fix tickets and new IT requests submitted through the ticketing portal.
• Repair, image, and configure new IT assets for deployment at Crew locations.
• Troubleshoot application and hardware issues to resolve problems for users.

Benefits

• Competitive compensation.
• Daily pay options available at no cost.
• Paid time off and six paid holidays each year.
• Free carwashes.
• Industry-leading training.
• Growth potential.
• Tuition reimbursement and paid IT certifications.
• Group health, dental, and vision coverage.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED