JARS Help Desk Technician – In-Person

JARS Cannabis•Phoenix, AZ

2d•Onsite

About The Position

JARS Cannabis is seeking a hands-on, tech-savvy Help Desk Technician to join its in-house IT team. This full-time, in-person role is based at the corporate office in Phoenix, Arizona, and provides frontline technical support to retail and corporate teams. The position offers an opportunity to develop within a fast-growing, regulated industry and collaborate with the corporate IT team.

Requirements

Foundational knowledge of Windows operating systems, PC hardware, and networking basics.
Strong verbal and written communication skills and a service-oriented mindset.
Ability to guide end users through problem-solving steps over the phone or chat.
Availability to work evenings and weekends based on the posted schedule.

Nice To Haves

Experience using a help desk ticketing platform such as Freshservice.
Familiarity with retail technology and point-of-sale systems.

Responsibilities

Respond to and resolve help desk tickets through Freshservice, providing technical support to end users.
Troubleshoot and support hardware and systems including POS terminals, scanners, printers, tablets, and laptops.
Manage user access, including password resets, multi-factor authentication (MFA), and role-based access control (RBAC).
Remotely configure and maintain workstations, inventory stations, and print servers.
Address basic network issues, including connectivity problems, static IP configuration, and printer setup.
Monitor network dashboards such as Unifi and escalate infrastructure issues when necessary.
Follow IT security policies and assist with compliance requirements related to access and data integrity.
Document ticket resolutions and contribute to internal knowledge base and SOP development.
Work with senior IT staff on escalated or complex support issues.