IT Help Desk Technician

Kubicki Draper•Kendall, FL

10d

About The Position

Kubicki Draper is seeking an IT professional with at least 3 years of experience to work as a help desk technician. The position is based in the Miami office and provides in-person support there, as well as remote support to the firm’s other offices. The role requires experience supporting network users, knowledge of standard computer science concepts, Windows servers, and personal computer architecture. The technician must be able to use Microsoft RDC to address hardware and software issues remotely, troubleshoot PC hardware and Windows operating systems, and install new PC setups. The position requires independent problem-solving, strong follow-through, teamwork, communication, and customer service skills. Some travel is required (0–25%). Kubicki Draper describes itself as a law firm with more than 250 attorneys across 12 offices and over 60 years of legal experience. The firm highlights opportunities for growth and advancement, mentorship, hybrid flexibility, PTO, wellness programs, collaboration, and an inclusive culture.

Requirements

At least 3 years of experience in the field.
Bachelor’s degree in Information Technology or comparable experience in the field.
Experience with Microsoft products, such as Windows Server 2008 or later, Office Suite, Exchange, and Active Directory.
Experience supporting users remotely.
Ability to troubleshoot and support Windows operating systems.
Ability to troubleshoot PC hardware and install new PC setups.
Good problem-solving skills and ability to work independently with minimal supervision.
Excellent follow-up skills and commitment to resolving complicated problems.
Excellent verbal and written communication skills.
Good interpersonal skills and ability to communicate effectively with business users and team members.
Excellent customer service skills.
Ability to travel as required (0–25%).

Nice To Haves

Microsoft product certifications are preferred.

Responsibilities

Provide in-person IT help desk support to the Miami office.
Provide remote IT support to the firm’s other offices.
Support network users and troubleshoot hardware and software issues, including remotely using Microsoft RDC.
Troubleshoot PC hardware and Windows operating systems.
Install new PC setups.
Follow complicated technical problems through to resolution.
Work independently with minimal supervision and collaborate with users and team members.
Travel as required (0–25%).