Help Desk / Desktop Support Technician (Tier 1)

SerKy Consulting

6d

About The Position

SerKy Consulting is building a pipeline of Tier 1 Help Desk / Desktop Support Technicians for upcoming contract and contract-to-hire assignments with clients across the United States. Assignments may be on-site, hybrid, or remote depending on the client. Candidates apply once, and recruiters match them with openings that fit their skills, location, and schedule as openings become available. This role is presented as an entry point into an IT career.

Technicians answer and resolve help desk tickets through phone, email, chat, and in-person support. They troubleshoot Windows 10/11 computers, printers, and peripherals; support Microsoft 365 applications; reset passwords and accounts in Active Directory; prepare and deploy computers; document issues and resolutions in a ticketing system; and escalate complex issues to Tier 2 or network teams.

Assignments are available at multiple U.S. locations and may be on-site, hybrid, or remote. The schedule is full-time weekday business hours, although some assignments may include evening or weekend coverage. Typical pay is $20–$26 per hour, based on experience and local market.

Requirements

• 1–3 years of help desk, desktop support, or IT customer service experience; internships and military IT experience count.
• Solid troubleshooting skills with Windows 10/11 and Microsoft 365.
• Basic understanding of Active Directory, networking (IP, DNS, and Wi-Fi), and printers.
• Clear, patient communication with non-technical users.
• Reliable transportation for on-site roles, or a quiet workspace and reliable internet for remote roles.
• Ability to lift up to 25 lbs for on-site work.
• Ability to pass a background check and, if required by the client, a drug screen.

Nice To Haves

• CompTIA A+, Network+, or Google IT Support certificate.
• Experience with ServiceNow, Zendesk, Freshservice, or similar ticketing tools.
• Exposure to Intune, Azure AD / Entra ID, or remote support tools.

Responsibilities

• Answer and resolve help desk tickets by phone, email, chat, and in person.
• Troubleshoot Windows 10/11 desktops, laptops, printers, and peripherals.
• Support Microsoft 365 applications, including Outlook, Teams, and OneDrive.
• Reset passwords and accounts in Active Directory.
• Set up, image, and deploy computers and equipment for new hires.
• Document each issue and resolution clearly in the ticketing system.
• Escalate complex issues to Tier 2 or network teams with complete notes.

Benefits

• Weekly or bi-weekly pay with direct deposit.
• A recruiter who knows you by name and keeps you updated.
• Access to more IT and tech roles as your skills grow.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed