IT Help Desk Tier 1

Siepe • Houston, TX

10d

About The Position

Siepe is seeking a customer service-focused IT professional to serve as the first point of contact for technical support. The role provides white-glove remote and on-site support to U.S.-based clients and Siepe employees in cloud-first environments, combining technical problem-solving with strong communication skills.

The position delivers front-line Service Desk and dedicated on-site support for end users, workstations, conference rooms, and IT-managed resources, and contributes to implementation work. It installs, configures, and supports Windows applications and virtual or physical workstations; monitors tickets and infrastructure alerts; performs system health checks and routine maintenance; and manages IT inventory. The role also coordinates critical-incident escalations, recommends service improvements, and collaborates with senior leadership on business development opportunities requiring technical expertise.

Requirements

• 2–3 years of IT support experience.
• Expert-level knowledge of Windows 10/11 and working knowledge of Windows Server 2022/2025.
• Proficiency in Microsoft Active Directory, including traditional Active Directory and Entra ID, user and group creation, workstation management, and file-share permissions.
• Strong knowledge of Microsoft 365, including Entra ID, SharePoint, Intune, Exchange Online, and Teams, and cloud platforms such as AWS or Azure.
• Experience with mobile device management platforms such as Intune and Azure Conditional Access, and knowledge of security best practices.
• Basic to intermediate networking skills, including firewalls, routing, wireless networks, and connectivity troubleshooting.
• Experience with ticketing systems, SLA-driven environments, and software deployment.
• Excellent communication and interpersonal skills, attention to detail, and time-management skills.
• Self-motivated, detail-oriented, and proactive problem-solver.
• Current and ongoing authorization to work in the country of employment without visa sponsorship, now or in the future.

Nice To Haves

• MSP experience.
• Experience with scripting such as PowerShell, Bloomberg, QuickBooks, cloud VOIP, Excel add-ins, and Microsoft 365 user management.

Responsibilities

• Provide front-line Service Desk and dedicated on-site support to end users, clients, workstations, conference rooms, and IT-managed resources.
• Participate as an implementation team member.
• Install, configure, and support Windows-based desktop applications and virtual or physical desktop and laptop workstations, including setups with multiple monitors.
• Monitor ticketing systems and infrastructure alerts across platforms, acknowledge tickets within SLAs, and investigate or escalate issues as needed.
• Perform system health checks and routine maintenance, and manage IT inventory according to standard operating procedures and change-management processes.
• Coordinate escalations with senior leadership and responsible personnel during critical incidents.
• Recommend and implement solutions that strengthen Siepe's reputation as a high-quality IT services provider in financial services.
• Collaborate with senior leadership on business development opportunities requiring technical expertise.

Benefits

• Competitive compensation, including annual performance-based bonus opportunities.
• Retirement benefits with company contributions, including 401(k) or pension plans depending on location.
• Comprehensive health, dental, vision, and life insurance, with employee coverage 100% funded by Siepe where applicable.
• Flexible Time Off (FTO).
• Learning & Development budget for professional growth.
• Career growth and on-the-job learning, including opportunities to stretch beyond the role and gain exposure to new technologies and business strategies.
• Employee Referral Program with rewards for helping grow the team.
• Office lunch program for employees working from a Siepe office.
• Snacks, happy hours, quarterly events, and annual celebrations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed