Tier 1 Help Desk Specialist

BlueWater Federal Solutions • Tullahoma, TN

3d

About The Position

BlueWater Federal is seeking a Tier 1 Help Desk Specialist to support the BCITS III program at Arnold AFB. The specialist provides client support for routine issues involving software, networking, computer systems, and related technologies. The role includes receiving and prioritizing requests, troubleshooting and resolving user problems, documenting work in Remedy, and preparing or revising user training materials and procedures.

Requirements

• Associate degree in computer science or a related field.
• Proficient working knowledge of computer systems, hardware, and software.
• Proof of CompTIA Security+ CE certification.
• Proof of MTA - Windows Operating System Fundamentals.
• Must hold an active Secret clearance or be able to obtain one.
• HDI Customer Service Representative certification within 180 days of employment.

Responsibilities

• Implement a broad set of technologies.
• Handle phone and email support requests and advocate for resolving client issues.
• Work with other departments to resolve issues and fulfill client requests.
• Recognize, research, isolate, and resolve routine user problems, and follow up with users.
• Log and track calls using Remedy and maintain detailed notes about customer requests.
• Write or revise user training documents and procedures.
• Evaluate and prioritize incoming assistance requests from clients experiencing problems with software, networking, and related technologies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree