Tier 1 Help Desk Technician

Dark Wolf Solutions • Ogden, UT

3d

About The Position

Dark Wolf is seeking a Help Desk Technician to support IT operations and end users. The role helps users onboard to internal platforms and systems and provides Tier 1 technical troubleshooting. It requires familiarity with standard operating systems, basic networking, and customer service practices. Depending on the level, the technician may work under supervision, collaborate on complex support tasks, or lead user-experience initiatives.

Requirements

• At least 2 years of experience in technical support, customer service, or a related IT role.
• High school diploma required.
• DoD 8140 / 8570 IAT CSSP certification must be obtained prior to hire (CEH, Security+, GCIH, CySA+, or equivalent).
• Foundational understanding of IT troubleshooting across workstation and mobile platforms, such as Windows and macOS.
• Exposure to IT ticketing systems such as Jira Service Management or ServiceNow, issue tracking, and ticket-routing workflows.
• Hands-on exposure to platform administration, user access management, and account provisioning.
• Foundational knowledge of networking concepts, connectivity troubleshooting, and local system diagnostics.
• Ability to follow technical guidance, work effectively under supervision, and deliver high-quality customer service.
• Ability to assist in drafting, updating, and maintaining knowledge base articles and end-user documentation.
• Must be a U.S. citizen and hold an active Secret security clearance.

Nice To Haves

• Associate's or bachelor's degree in IT or a related discipline.
• Top Secret security clearance.

Responsibilities

• Support onboarding of new users onto company platforms and internal systems under supervision.
• Assist with basic troubleshooting of software, hardware, and account-access issues.
• Collaborate with team members to document, track, and route user issues through IT ticketing systems.
• Gain hands-on experience with access management, platform administration, and basic system diagnostics.
• Assist in creating and maintaining technical documentation and knowledge base articles for common end-user questions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED