Help Desk Technician Tier 1

Liberty Lift Solutions • Houston, TX

1d

About The Position

Liberty Lift is hiring a Help Desk Support Technician to serve as the first point of contact for employees’ technology needs. The technician resolves everyday issues—including password resets, account setup, and computer and printer problems—to help keep employees productive and connected. Because employees have varying levels of technical comfort, patience and clear communication are important alongside technical skills. The role works alongside the IT team and offers opportunities to develop skills in networking, cybersecurity, and systems administration.

Requirements

• Meet one of the following qualifications: an associate degree or higher in Information Technology, Computer Science, or a related field; at least 1 year of help desk or IT support experience; or a CompTIA A+ or higher certification.
• Be comfortable navigating Windows 11, including system settings and basic troubleshooting tools such as Device Manager and Event Viewer.
• Have working knowledge of Microsoft 365, including Outlook, Teams, and OneDrive.
• Have clear written and verbal communication skills, including the ability to explain technical topics in plain language.
• Be able to research and resolve common issues independently and know when to escalate.
• Have a genuine interest in technology and a commitment to continued learning.
• Follow workplace safety procedures.
• Be able to pass a background check and drug screening.

Nice To Haves

• Experience with a ticketing system.
• Experience administering Microsoft Entra ID or similar account management tools.
• Additional certifications, such as CompTIA Network+ or Security+, or the Google IT Support Certificate.

Responsibilities

• Respond to employee IT requests by ticket, phone, chat, and email.
• Set up and manage user accounts in Microsoft 365 and Microsoft Entra ID, including password resets and MFA enrollment.
• Troubleshoot computer, printer, and software issues, escalating complex problems to senior IT staff.
• Prepare and deploy computers and equipment for new and existing employees.
• Maintain accurate equipment inventory and IT knowledge base information.
• Help employees identify and report phishing emails and other security concerns.
• Support other IT projects and tasks as needed.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Paid time off
• Paid holidays
• Life insurance
• Opportunity to grow IT skills alongside an experienced team

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree