Tier 1 Help Desk Specialist

BlueWater Federal Solutions • Tullahoma, TN

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About The Position

BlueWater Federal is seeking a Tier 1 Help Desk Specialist to support the BCITS III program at Arnold AFB. The role provides client support for issues involving software, networking, and related technologies. It handles incoming phone and email requests, tracks issues in Remedy, collaborates with other departments, and creates or updates user training materials and procedures.

The role is available January 2027. Candidates must have an active Secret clearance or be able to obtain one.

Requirements

• Associate degree in computer science or a related field.
• Proficient working knowledge of computer systems, hardware, and software.
• CompTIA Security+ CE certification.
• MTA - Windows Operating System Fundamentals.
• HDI Customer Service Representative certification within 180 days of employment.
• Active Secret clearance or the ability to obtain one.

Responsibilities

• Implement a broad set of technologies.
• Handle phone and email support requests and advocate for resolving client issues.
• Work with other departments to resolve issues and fulfill client requests.
• Recognize, research, isolate, resolve, and follow up on routine user problems.
• Log and track calls using Remedy and maintain detailed notes of customer requests.
• Write or revise user training documents and procedures.
• Evaluate and prioritize incoming requests for assistance from clients experiencing problems with software, networking, and related technologies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree