General Manager Jobs

About The Position

Requirements

• High school diploma or equivalent required.
• Minimum of 2 years management experience required.
• Strong leadership, interpersonal & communication skills.
• Ability to work onsite only.
• CPR/AED certification.

Nice To Haves

• Associate's or Bachelor's degree preferred.
• Fitness management experience preferred.

Responsibilities

• Ensure members receive the highest quality of service and facilities.
• Achieve financial targets for the club as outlined in the annual budget by motivating, leading, supervising and coordinating the activities of employees engaged in servicing member needs.
• Demonstrate an aptitude and command of all company wide policies and initiatives to ensure the integrity of the Crunch brand.
• Demonstrate a working knowledge of all standard operating procedures and policies that pertain to the club.
• Communicate and implement club policies and procedures to employees.
• Encourage staff to work as a team and be productive.
• Illustrate an ability to make decisions.
• Recruit and hire the highest possible caliber of staff.
• Achieve desired sales goals.
• Achieve desired revenue goals thru the leadership and motivation of employees.
• Implement and support company programs and promotion to help generate new sales leads for optimum new membership growth.
• Ensure that Team maintains proper tracking forms and the daily leads.
• Ensure that all promotions are effectively communicated to the team and all other appropriate staff.
• Ensure ongoing prospecting and generation of new prospective members.
• Ensure that the staff has a high level of knowledge about the clubs programs, facilities and equipment.
• Emphasize importance of staff involvement in the community and neighborhood businesses.
• Achieve desired personal training revenue and session production goals.
• Achieve desired revenue and production results through the leadership and motivation of employees.
• Implement and support company programs and promotion to help generate new Personal Training client acquisition for optimum member base penetration.
• Facilitate integration of Personal Training products into point of sale presentations to maximize the number of kick off sessions scheduled.
• Ensure Personal Training team follows proper procedures.
• Oversee Fitness Director in ensuring all components of departmental objectives are satisfied.
• Coordinate and work within club support functions of Fitness, Sales and Marketing, Accounting, Information Technology.
• Support personnel related problems or difficulties by following club procedure and documentation.
• Resolve member complaints in an expeditious and tactful manner following club procedure and documentation.
• Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.
• Ensure the club meets standards for cleanliness, maintenance, safety, and security.
• Conduct weekly detailed inspection of the club utilizing cleaning checklist.
• Ensure visible maintenance items are repaired promptly, proper signage is posted and if possible out of service equipment removed from the floor.
• Track completion of opening/closing checklists.
• Assist in the processing/submission and approval of payroll.
• Exhibit an understanding of budgets and income statements.
• Establish controls of expenses and purchasing of club supplies.
• Display an ability to keep expenses at or below budget.
• Demonstrate an ability to articulate variances in revenue/sales/expenses versus budget.
• Serve as a role model for employees.
• Communicate effectively by holding weekly and individual meeting with all key club personnel.
• Provide an inspirational environment that welcomes honest feedback from employees and takes action to ensure a quality working environment.
• Oversee, support, direct and develop department heads.

Benefits

• Free gym membership
• 401(k)
• Bonus based on performance
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Vision insurance