General Manager

The NOW Fairfax•Fairfax, VA

22d•$50,000 - $60,000

About The Position

The General Manager leads and mentors Experience Guides (front desk), Massage Therapists, and leadership teams while overseeing business operations, guest experience, and profitable business practices. The role focuses on connecting with people and motivating them to achieve results. The General Manager is expected to demonstrate leadership, organization, urgency, and a guest- and member-centric approach, and to represent The NOW’s vision by ensuring experiences reflect its Brand Truths. This is a fast-paced, results-oriented position requiring adaptability and the ability to motivate others through business challenges and toward organizational goals.

Requirements

At least 3 years of industry or similar business experience operating a fast-paced, high-volume business.
Proven track record in sales and building a recurring guest base and sense of community.
Business acumen and ability to understand and address business information, including Zenoti, profit and loss statements, budgets, sales forecasts, and labor forecasting.
Excellent communication, listening, and computer skills.
Ability to lead a team and enjoyment of mentoring people.

Nice To Haves

Membership program and/or wellness industry experience.

Responsibilities

Recruit, hire, develop, mentor, and coach front desk and Massage Therapist team members.
Manage and document performance, deliver feedback, and maintain positive team relationships.
Provide a high-level guest experience, respond to online reviews, engage with the community, and resolve guest and employee issues in keeping with The NOW Brand Truths.
Create and maintain team schedules to maximize productivity and efficiency, while managing payroll and scheduling needs promptly.
Perform accounting duties, including recording daily cash flow, managing payroll, and executing inventory.
Monitor budgets and drive sales using financial acumen.
Maintain standards for cleanliness, safety, and compliance, including massage therapy laws.
Plan and oversee promotions and collaborations with local businesses to enhance brand presence.