General Manager
Harrington • Folcroft, PA28d
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General Manager
Harrington•Folcroft, PA
About The Position
The General Manager will oversee all day-to-day operations, including service operations, sales, and financial performance. This role involves managing a team responsible for the full scope of installation, start-up, repair, and replacement projects across various sectors. The General Manager will also be responsible for customer engagement, dispute resolution, market outreach, and ensuring business processes drive profitability and a safe work environment. Additionally, this position holds accountability for A/R and A/P responsibilities and plays a key role in hiring and mentoring a technically competent team.
Requirements
- Technical or business college degree, will consider relevant Trade School certifications.
- Knowledge of MEP (mechanical, electrical, and plumbing) systems.
- Construction/contracting experience with pumps, motors, and control systems is essential.
- Knowledge in reviewing contracts.
- Proficient with typical Microsoft programs, including Excel, Word, PowerPoint, Project, Publisher, and Adobe.
- Minimum 1 year of experience with Mechanical systems, service, maintenance, or sales, in a managerial position.
Nice To Haves
- Experience in the contracting, construction or industrial service industries preferred.
- Sales experience is a plus
Responsibilities
- Work with the Service Manager on deploying field service technicians to ensure all project requirements and budgets are met.
- Manage all day-to-day operations including service operation, sales and financial performance.
- Oversee the team that manages the full scope of installation, start-up, repair, and replacement projects in residential, commercial and industrial buildings or municipal water and wastewater systems, including estimating, labor planning, job scheduling, work assignments, job completion, troubleshooting, and quality control.
- Engage with customers for any dispute resolutions and to ensure customer satisfaction with our services.
- Attend job-walks, meet customers, and gather information necessary for Estimators to properly bid on new projects as needed.
- Attend business related events within the community to gain market knowledge.
- Manage Sales, Estimators and planned maintenance teams to ensure all aspects of the project are captured in the estimate & subsequent proposal.
- Site level ownership of driving the business processes and profitability across all channels through analysis of sales and margin.
- Site level ownership of the disciplined management process which ensures an efficient and safe work environment across all functional areas.
- Accountable for all A/R and A/P responsibilities.
- Assisting in hiring a technically competent team that meets and exceeds the technical requirements of our customers.
- Mentoring field employees to gain their trust and cooperation.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
Job Search Resources
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