General Manager Jobs

About The Position

Requirements

• Must be at least 18 years old.
• High school diploma or GED required; college or university degree preferred.
• Reliable transportation required.
• Must pass the stated background-check criteria.
• Two to four years of operational management experience in the quick-service restaurant industry or a retail environment, including profit-and-loss responsibility.
• Basic business mathematics and accounting skills to manage restaurant profit and loss.
• Strong analytical and decision-making skills.
• Strong interpersonal and conflict-resolution skills, oral and written communication skills, and team-building capability.
• Basic personal computer literacy.
• Passion for executing quality food, service, cleanliness, and speed standards.
• Dynamic, energetic, positive, self-starting leadership style and proactive approach to getting work done and acting in the business’s interests.
• Ability to provide leadership and coaching to each restaurant employee.
• Demonstrated workplace achievement in selecting, coaching, and developing managerial employees.
• Proven ability to drive customer satisfaction, financial performance, and employee satisfaction.
• Ability to stock shelves and coolers, clean the parking lot and surrounding grounds, sweep and mop floors, and lift and carry trash containers to an outside bin.
• Ability to stand, walk, lift up to 50 pounds, and stoop during 80% of shift time.

Nice To Haves

• College or university degree.

Responsibilities

• Build a capable team by recruiting, training, coaching, motivating, and developing managers and team members.
• Lead performance management for restaurant employees and model Pizza Hut standards and company culture.
• Execute corporate and local marketing programs completely and on time.
• Promote a safe environment for employees and customers and ensure compliance with health, safety, security, and company policies.
• Manage daily operations, including labor scheduling and ordering food and supplies.
• Resolve serious customer issues, train managers to meet customer-service standards, and use customer feedback and complaint analysis to improve the customer experience.
• Create SMART action plans and coach management teams to meet Speed with Service performance targets.
• Manage profit and loss through cash controls, inventory management, labor management, financial-report review, and corrective actions.
• Maintain equipment, facilities, and grounds using the company’s Preventative Maintenance Plan; coordinate upgrades and equipment replacement.
• Review and prioritize capital expenditure requests and establish vendor relationships where appropriate.
• Analyze sales, labor, inventory, and controllable costs, and coach teams on actions to meet sales and margin targets.
• Work with the management team to develop and deliver unit-specific Annual Operating Plans.
• Report to work as scheduled, on time, in uniform, and ready to work; provide appropriate notice when absent and accurately record hours worked.
• Take initiative, maintain a high activity level, and go beyond minimum requirements.
• Perform physical restaurant tasks, including stocking shelves and coolers, cleaning grounds, sweeping and mopping floors, and taking trash to an outside bin.