General Manager, Aviation Lounge 2

Sodexo • DULLES, VA

7d • $120,190 - $155,540

About The Position

The General Manager oversees multiple service lines and leads teams to deliver exceptional client and guest experiences. The role serves as a strategic point of contact for clients, ensuring service standards are met while supporting team development, financial performance, and continuous improvement.

The position is accountable for managing people, setting direction, and deploying resources. It typically includes responsibility for performance evaluations, pay reviews, and hiring and termination decisions. Results are primarily achieved through the work of others and depend on the manager’s ability to influence and negotiate across the organization. The role is accountable for business, functional, or operational areas, processes, or programs, potentially including dotted-line or matrixed management.

The role leads multi-site operations, collaborates with clients to build partnerships, manages and develops managers and frontline employees, and contributes to financial goals through planning and execution. It offers exposure to strategic planning, resource management, and leadership development.

Requirements

• Bachelor’s degree or equivalent experience.
• Five years of management experience.
• Five years of related experience.
• Experience leading food service or multi-service operations, with understanding of frontline execution and strategic oversight.
• Ability to build and sustain high-performing teams, foster a positive workplace culture, and support employee retention.
• Financial acumen, including budgeting, forecasting, and driving operational efficiencies.
• Excellent client relationship and communication skills, with a focus on service excellence and solution-oriented thinking.
• Hands-on leadership style and ability to deliver results, solve challenges, and drive continuous improvement across diverse service lines.

Responsibilities

• Oversee multiple service lines and lead operations to deliver exceptional client and guest experiences.
• Serve as a strategic point of contact for clients and ensure service standards are met.
• Manage people, set direction, and deploy resources.
• Conduct performance evaluations and pay reviews and make hiring and termination decisions.
• Manage, mentor, and develop managers and frontline employees.
• Build client partnerships that support satisfaction and retention.
• Contribute to financial goals through effective planning and execution.
• Drive operational excellence, efficiencies, and continuous improvement across service lines.

Benefits

• Medical, dental, and vision care
• Wellness programs
• 401(k) plan with matching contributions
• Paid time off
• Company holidays
• Career growth opportunities
• Tuition reimbursement
• Eligibility to participate in Sodexo’s incentive plan and earn variable compensation in addition to base salary

What This Job Offers

• Job Type: Full-time
• Career Level: Manager