General Aviation Manager

City of Springfield • Springfield, MO

1d • Onsite

About The Position

The City of Springfield is seeking a General Aviation Manager to lead daily operations at its General Aviation complex. The role oversees customer service, line service coordination, personnel supervision, and financial activities, supporting safe, efficient, and financially responsible operations. The manager works under the direction of the Director of Aviation to ensure operations meet customer needs and support airport goals and objectives. The position involves developing a strong team, resolving customer concerns, identifying opportunities for improvement, and providing pilots and visitors with a welcoming, high-quality experience.

The position requires graduation from an accredited college or university with a bachelor's degree in Business Administration or a related area, plus at least three years of experience in customer service operations, including two years in bookkeeping or accounting. Customer service experience in a general aviation environment is highly desirable. A valid driver's license is required.

The City describes its leadership culture as grounded in processes, relationships, and trust, using The Trust Edge Framework® principles: Clarity, Compassion, Character, Competency, Commitment, Connection, Contribution, and Consistency. The City is an equal opportunity employer. Proof of U.S. citizenship or authorization to work in the United States is required, and pre-employment drug testing is required. Applicants must complete the City of Springfield online application; resumes may be submitted only as supplemental documentation.

Requirements

• Bachelor's degree from an accredited college or university in Business Administration or a related area.
• At least three years of work experience in customer service operations, including two years of experience in bookkeeping or accounting.
• Must possess a valid driver's license.
• Proof of U.S. citizenship or authorization to work in the United States is a condition of employment.
• Pre-employment drug testing is required.
• Applicants must complete the City of Springfield online application in its entirety; resumes alone are not accepted as the application.

Nice To Haves

• Customer service experience in a general aviation environment is highly desirable.

Responsibilities

• Oversee day-to-day operations of the General Aviation complex, including customer service, line service coordination, personnel supervision, and financial activities.
• Supervise and support assigned personnel, including coordinating schedules, approving leave requests, and maintaining staffing levels appropriate to customer demand.
• Coordinate activities with the General Aviation Coordinator, Lead Line Service, Customer Service Representatives, and line service personnel to support efficient daily operations.
• Provide and coordinate employee training to promote consistent service quality, operational effectiveness, and compliance with established procedures.
• Prepare annual budget requests for the General Aviation complex and submit them to the Business Office.
• Resolve customer concerns, identify opportunities for improvement, and support a welcoming, high-quality experience for pilots and visitors.

Benefits

• No-cost employee-only health insurance.
• Pension through the Local Government Employee Retirement Systems (LAGERS), with the employee contribution paid 100% by the City and full vesting after five years.
• Deferred Compensation 457(b) plan with employer match programs.
• Annual performance increases.
• Generous leave, including holiday, vacation, floating holidays, exempt, and sick leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager