Restaurant General Manager

KFC•Temecula, CA

22d

About The Position

The Restaurant General Manager leads the restaurant team to deliver outstanding guest experiences, achieve sales and profit targets, and comply with brand standards. This role is the key leader in daily restaurant operations and is responsible for driving culture, training, and execution. The RGM must strictly follow uniform standards and company policies, including restrictions on cellphone use during work hours and requirements for professional appearance and uniform compliance. The position requires a valid driver’s license, a reliable vehicle, active car insurance, and basic computer skills. The RGM must successfully pass all ROCC evaluations at all times, complete bank deposits as required, and be available for relocation if business needs require. The RGM is accountable for operational performance, people development, financial and administrative controls, customer service, safety and compliance, and communication with the Area Coach. Guest-service expectations include greeting every guest warmly within five seconds, providing efficient and accurate service, offering upsells, and thanking guests and inviting them back.

Requirements

Valid driver’s license.
Reliable vehicle for transportation.
Active car insurance.
Basic computer skills.
Must successfully pass all ROCC evaluations at all times.
Must complete bank deposits as required.
Must be available for relocation if business needs require.
Ability to lead restaurant operations and achieve sales and profit targets.
Ability to recruit, train, coach, and develop team members.
Ability to manage labor, food costs, and other controllable expenses.
Commitment to customer service, food quality, cleanliness, safety, and brand standards.
Ability to maintain professionalism and calm during busy periods.
Ability to offer guests additional items or upgrades as part of the service standard.

Responsibilities

Own restaurant success metrics and lead the team toward business goals.
Lead guest experiences by ensuring friendly interactions, a clean restaurant, and fresh meals.
Manage daily restaurant operations, including food preparation, service, safety, and cleanliness.
Maintain compliance with KFC standards and local and state health regulations.
Execute marketing promotions and ensure product quality and consistency.
Recruit, train, and develop Shift Supervisors and Team Members; onboard new team members.
Communicate team goals, upcoming promotions, and business updates.
Foster a positive, collaborative environment focused on teamwork and accountability.
Conduct daily pre-shift meetings and weekly performance reviews.
Control labor, food costs, and other controllable expenses to meet budget goals.
Complete sales, inventory, cash-handling, and other reports accurately.
Review daily sales and labor performance and take corrective action as needed.
Ensure every guest receives exceptional service and product quality; address guest feedback promptly and professionally.
Implement programs to drive repeat business and increase sales.
Enforce safety, sanitation, and security procedures and keep the restaurant inspection-ready.
Maintain accurate team records, schedules, and timekeeping.
Communicate daily with the Area Coach about performance and opportunities.
Ensure training certifications, recertifications, and brand programs are completed on schedule.
Greet guests with a warm smile and eye contact within five seconds of arrival or approaching the counter or drive-thru.
Take accurate orders quickly, confirm them clearly, and maintain professionalism during busy periods.
Ensure every order meets KFC quality and accuracy standards.
Offer value items or upgrades using suggestive selling language.
Thank each guest sincerely and invite them back.
Complete required bank deposits and pass all ROCC evaluations.
Follow company policies and uniform standards, including no cellphone use during work hours.
Be available for relocation if business needs require.