General Manager Jobs

About The Position

Requirements

• High school diploma or equivalent.
• At least two years of successful supervisory or leadership experience in retail, finance, service, or a related industry.
• Operations experience in a leadership capacity.
• Excellent verbal and written communication skills.
• Proficiency with phones, Point of Sale systems, Microsoft Office, and other systems.
• Valid driver’s license, auto insurance, and a personal vehicle for use during the workday; mileage is compensated.
• At least 18 years of age (19 in Alabama).
• Ability to meet the physical demands of the position, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.
• Must pass a background check, conducted and considered in accordance with applicable law.

Nice To Haves

• Associate degree or higher.
• Experience in check cashing, document verification, or money order processing.
• Bilingual English/Spanish; may be required for certain locations.

Responsibilities

• Manage overall store performance to meet or exceed Company standards.
• Coach, lead, and develop team members in business growth, systems, Company standards, account management, collections, job duties, and performance reporting.
• Guide team members in local marketing, business-to-business partnerships, referrals, and community and in-store events to grow revenue.
• Examine, evaluate, and process loan and pawn applications and related transactions, assessing risk within established limits.
• Enforce quality standards, procedures, and applicable local and state laws and regulations; participate in audits and compliance reviews as directed.
• Supervise office security, cash management, and loss prevention, including documenting cash overages and shortages, vault activity, inventory, deposits, and expenses.
• Conduct opening and closing procedures and train staff in keyholder duties.
• Participate in employee selection, review, hiring, and retention.
• Develop work schedules based on budget, workload, and store needs, and ensure appropriate staffing.
• Handle complex customer situations with integrity and professionalism.
• Maintain the store’s interior and exterior appearance, address basic facility needs, schedule maintenance, oversee planograms, and display promotional materials properly.
• Perform duties outside the office when applicable, including vehicle appraisals, store errands, and external marketing.
• Work efficiently in a fast-paced, changing environment, manage multiple tasks, and complete additional duties as directed by leadership.
• Maintain a full-time schedule with regular in-person attendance, including weekends, for at least 40 hours per week.

Benefits

• Hourly pay rate of $19.25 and eligibility for performance bonuses.
• Paid on-the-job training and a comprehensive new-hire program.
• Access to an e-learning system and professional and personal development modules.
• Cross-brand training and opportunities across the company’s brands.
• Performance-based career advancement.
• Educational reimbursement program.
• Medical insurance choices, including telemedicine and HSA/FSA options.
• Traditional and Roth 401(k) retirement plans with a Company match.
• Company-sponsored life and AD&D insurance.
• Voluntary benefits including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
• Employee Assistance Program with mental health resources and life coaching for employees and family members.
• Discounts through a nationwide and local retailer marketplace.
• Paid time off, starting at 12 days in the first year.
• Business-casual dress code that includes jeans and sneakers.