General Manager I - Store 3378 - Delmont, PA

Advance Auto Parts•Delmont, PA

5d•Onsite

About The Position

The General Manager is a professional-level sales and management role responsible for supporting both sides of the business. The position requires knowledge of store systems, automotive systems, and parts, as well as the ability to troubleshoot and assist DIY customers. The General Manager develops and maintains Professional Customer relationships and grows related programs, achieves financial metrics, and maintains service and appearance standards. The position is exempt and requires at least 50–55 hours per week, excluding meal breaks. The average schedule is 5–6 days per week, with 11-hour shifts that include rotating nights and weekends and an hour for lunch. Additional hours may be required based on staffing, store conditions, sales targets, and other business demands. The schedule is based on business needs. The General Manager leads store sales and service, oversees hiring and development of Team Members, ensures inventory and operational standards, and coaches the team to meet DIY and Professional Customer expectations. The role also includes manager-on-duty responsibilities and may provide DIY services such as battery testing and installation and wiper installation.

Requirements

2–3 years of experience managing a team of 10–20 Team Members in a fast-paced, dynamic retail environment.
Successful experience managing profitability, with demonstrated financial and business acumen.
High school diploma or GED.
Valid driver's license.
Ability to communicate effectively and build strong relationships with Customers, peers, and upper management.
Ability to use Microsoft Word and Excel effectively.
Ability to calculate discounts, percentages, sales increases, and gross profit percentages.
Ability to hold others accountable, inspect work quality, and provide inspiring feedback.
Ability to work an assortment of days, evenings, and weekends as needed.
Ability to locate and stock parts, source parts from multiple channels, and perform advanced parts lookup and sourcing.
Safety knowledge and skills.
Ability to become ASE P2 certified or attain an ASE-ready equivalent.
Ability to execute and train project and product quality recommendations.
Ability to recruit, select, hire, and develop quality Team Members.
Ability to build and grow relationships with Professional Customers.
Ability to walk or stand predominantly and to talk, hear, handle or feel objects, reach, climb or balance, and stoop, kneel, crouch, or crawl.
Frequently lift or move up to 50 pounds and occasionally lift or move up to 100 pounds.
Required vision abilities include close, distance, and color vision, depth perception, and the ability to adjust focus.

Nice To Haves

Working knowledge of automotive systems.
Spanish language skills.
Bachelor’s degree in business or a related area.
ASE certification.
Microsoft PowerPoint proficiency.

Responsibilities

Achieve overall store sales goals and service objectives.
Manage and grow Professional Customer relationships and sales, including developing and holding the team accountable for executing Customer action plans.
Select, hire, develop, manage performance, coach, schedule, and engage store Team Members.
Ensure execution of inventory and operational standards.
Coach Team Members to meet Customer expectations for both DIY and Professional Customers.
Perform manager-on-duty responsibilities, including touch bases and coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
Lead change management.
Embrace diversity and foster a respectful environment for Customers and Team Members.
Provide DIY services, including battery installation and testing and wiper installation.
Assist the District or Region with other functions upon request.
Execute and train store operational processes, inventory systems, store equipment, POS systems, parts lookup systems, and testing and diagnostic equipment used for DIY services.
Review and analyze business reports, including profit and loss statements.