General Manager I - Store 1242 Meadville, PA

Advance Auto Parts•Meadville, PA

About The Position

The General Manager is a professional-level sales and management role responsible for supporting both sides of the business. The role requires knowledge of store systems, automotive systems, and parts, as well as the ability to identify and troubleshoot customer needs and provide project assistance for DIY customers. The General Manager develops and maintains Professional Customer relationships, grows those programs, achieves financial metrics, and maintains service and appearance standards. This exempt position requires a minimum of 50–55 hours per week, excluding meal breaks. The average schedule is 5–6 days per week with 11-hour shifts, including rotating nights and weekends, and an hour for lunch. Additional hours may be required depending on staffing, store conditions, sales performance, and other business demands. The schedule is based on the needs of the business. The role also provides DIY services such as battery installation and testing and wiper installation, and may assist the District or Region with other functions upon request. The General Manager must be able to perform the listed physical demands and work in the described store environment, with or without reasonable accommodation.

Requirements

2–3 years of experience managing a team of 10–20 Team Members in a fast-paced, highly dynamic retail environment.
Successful experience managing profitability, with demonstrated financial and business acumen.
High school diploma or GED.
Valid driver's license.
Ability to speak and write English, communicate effectively, and build strong relationships with Customers, peers, and upper management.
Ability to use Microsoft Word and Excel effectively.
Ability to calculate discounts, percentages, sales increases, and gross profit percentages.
Ability to review and analyze business reports, including profit and loss statements.
Ability to work a variety of days, evenings, and weekends as needed.
Ability to locate and stock parts; source parts from multiple sources, including special orders, FDO, and second sources.
Safety knowledge and skills.
Ability to become ASE P2 certified or attain an ASE-ready equivalent.
Ability to execute and train project and product quality recommendations.
Ability to execute and train store operational processes, inventory systems, store equipment, POS systems, parts lookup systems, and DIY testing and diagnostic equipment.
Ability to recruit, select, hire, develop, coach, and hold Team Members accountable.
Ability to work the stated schedule of 50–55 hours per week, including rotating nights and weekends, with additional hours as business needs require.
Ability to perform the physical demands of the job, including standing or walking predominantly; talking and hearing; using hands and fingers; reaching; climbing or balancing; stooping, kneeling, crouching, or crawling; frequently lifting or moving up to 50 pounds; and occasionally lifting or moving up to 100 pounds.
Required vision abilities include close, distance, and color vision, depth perception, and ability to adjust focus.

Nice To Haves

Working knowledge of automotive systems.
Spanish language skills.
Bachelor’s degree in business or a related area.
ASE certification.
Ability to use PowerPoint effectively.

Responsibilities

Achieve overall store sales goals and service objectives.
Manage and grow Professional Customer relationships and sales, including developing Customer action plans and holding the team accountable for executing them.
Select, hire, develop, manage performance, coach, schedule, and engage store Team Members.
Ensure execution of inventory and operational standards.
Coach Team Members to meet Customer expectations for both DIY and Professional customers.
Carry out manager-on-duty responsibilities, including touch bases and coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
Lead change management.
Embrace diversity and foster a respectful environment for Customers and Team Members.
Provide DIY services, including battery installation and testing and wiper installation.
Assist the District or Region with other functions upon request.
Execute and train store operational processes, procedures, inventory systems, equipment, POS systems, parts lookup systems, and testing and diagnostic equipment for DIY services.
Review and analyze business reports, including profit and loss statements.
Recruit, select, hire, and develop quality Team Members.
Build and grow relationships with Professional Customers.
Hold others accountable, inspect work quality, and provide inspiring feedback.