Assistant General Manager

LyvWell Apartments•Eugene, OR

22d•$90,000 - $110,000•Onsite

About The Position

The Assistant General Manager assists with daily operations of a mixed-use or multifamily residential property, directing personnel and resources to help achieve the property’s cash-flow potential. The role oversees security, maintenance, and housekeeping and supports the delivery of goods and services to the community. It directs property employees by establishing responsibilities, monitoring work quality and policy compliance, answering questions, training and coaching staff, and providing performance feedback. The position also helps ensure compliance with permits, codes, and laws and that violations and certificates-of-occupancy issues are addressed. The Assistant General Manager participates in the overall direction of property management, with emphasis on operations, repair, and maintenance of the physical asset. Additional responsibilities include financial reporting, budget preservation, resident relations, lease administration, occupant safety, sales analysis, and parking operations. The position serves as a liaison between residents and ownership, meets with residents, addresses questions and concerns, administers lease requirements, and encourages resident participation in property initiatives, advertising, and events. The role assists in developing the property budget, provides variance reports, schedules operations in accordance with the approved budget, maintains accounting records of income and expenses, tracks accounts payable and receivable against budget, and acts on collection of problem accounts. Along with the General Manager, the Assistant General Manager communicates with local police, fire, and civil defense authorities to support prompt response when needed. This is a fully onsite position; remote and hybrid arrangements are not available.

Requirements

At least 2 years of experience in property operations or management.
A background that includes engineering, maintenance, and general operations of a large-scale property.
Excellent oral, verbal, written, and interpersonal communication skills when dealing with residents, employees, governmental leaders, and community leaders.
Strong analytical and decision-making skills, business acumen, and financial skills.
Ability to work from the office every scheduled workday; the role is fully onsite.

Nice To Haves

Undergraduate degree from an accredited college or university, preferably focused on Business, Marketing, Accounting, Finance, or a related discipline.
At least 5 years of experience is preferred.

Responsibilities

Assist in managing daily operations of a mixed-use or multifamily residential property and direct available personnel and resources.
Oversee security, maintenance, and housekeeping functions.
Set employee job requirements and responsibilities, monitor work quality and compliance with company policies, manage staff, train and coach employees, and provide performance feedback.
Help ensure compliance with permits, codes, and laws and address violations and certificate-of-occupancy issues.
Participate in property management activities, particularly operation, repair, and maintenance of the physical asset.
Support financial reporting, budget preservation, resident relations, lease administration, occupant safety, sales analysis, and parking operations.
Liaise between residents and ownership; meet with residents and address their questions and concerns.
Administer lease requirements and encourage resident participation in property initiatives, advertising, and events.
Assist in developing the property budget, provide variance reports, and schedule operations in accordance with the approved budget.
Maintain accounting records of income and expenses, track accounts payable and receivable against budget, and act on collection of problem accounts.
Communicate with local police, fire, and civil defense authorities alongside the General Manager.