General Manager

LyvWell Apartments•New York, NY

22d•$135,000 - $152,460•Onsite

About The Position

The General Manager supervises and coordinates daily operations for a high-complexity apartment community, multiple apartment communities, and/or a mixed-use community. The role oversees general administration, leasing and occupancy, property maintenance, and property associates, while maintaining physical assets and property performance to achieve strong net operating income without compromising appearance or service quality. The General Manager monitors regulatory compliance and company policies, supports communication between on-site associates and the Corporate Office, evaluates supervised associates, and responds to emergencies as needed. The role supports effective use of property-management and timekeeping software, associate training, purchasing, budget preparation, operating projections, financial reviews, variance reporting, vendor-contract analysis, and marketing-plan implementation. It also oversees leasing and residency approvals, rent collection, delinquency follow-up, move-in and move-out inspections, unit readiness, housing quality standards, maintenance programs, capital improvements, and resident service requests. This is a fully on-site position. Candidates must work from the office every scheduled workday; remote and hybrid arrangements are not available. Compensation is commensurate with experience, with an annual range of $135,000–$152,460.

Requirements

High school diploma/GED in General Studies or an Associate Degree in General Studies.
5–7 years of supervisory and multifamily property-management experience.
Required knowledge of fair housing laws, affordable housing programs at select properties, and Microsoft Office Suite.
Ability to work on site every scheduled workday; remote and hybrid arrangements are unavailable.

Nice To Haves

Undergraduate degree preferred.
5–7 years of multi-site management experience preferred.
Preferred certifications: Accredited Residential Manager (ARM), Certified Property Manager (CPM), Certified Property Manager (IREM), or Certified Property Manager (CAM).
Preferred skills include Yardi, LRO, leadership and supervisory skills, and landlord/tenant knowledge.

Responsibilities

Supervise and coordinate daily operations of a high-complexity, multi-site, and/or mixed-use apartment community.
Maintain the property's physical assets and performance while pursuing the highest possible net operating income without compromising property appearance or service quality.
Monitor regulatory compliance and company policies and procedures, and ensure associates understand them.
Coordinate communications between property associates and the Corporate Office.
Complete performance evaluations and promote the performance and professionalism of supervised associates.
Respond to emergencies and contact Regional Managers or agencies as necessary.
Support the timely input and full utilization of property-management and timekeeping software, including training associates.
Prepare purchase orders and approve expenditures within budget guidelines.
Review vendor contracts and make recommendations to the Regional Manager.
Assist with annual operating budgets, projections, monthly operating-result reviews, and written variance reports.
Assist in developing and implementing property marketing plans based on analysis of competitive properties; coordinate advertising and promotions with the Marketing Department.
Ensure compliance with affirmative marketing procedures and goals.
Approve residency applicants, including affordable-housing eligibility where applicable, approve leasing documents, and ensure fees, deposits, and move-in funds are collected.
Collect and verify rent, resolve discrepancies, deposit rent daily, report verifying information to the Corporate Office, and follow up on delinquent rent, including initiating collection or eviction procedures when necessary.
Meet prospective residents, assess housing needs and eligibility, show units and amenities, quote rental rates and promotions, follow up on prospects, and collect application, deposit, and rental funds.
Conduct move-in inspections to determine market readiness and implement housing quality standards.
Conduct move-out inspections, assess applicable damages or unpaid fees, prepare and approve related documents, send documentation to the Corporate Office, and maintain on-site records.
Conduct interim unit inspections annually or as directed.
Maintain working knowledge of maintenance programs and capital-improvement projects; ensure efficient operations, preventive maintenance, housekeeping, and responses to resident service requests.
Coordinate major maintenance issues with the Engineering Department and ensure compliance with housing quality standards.