General Manager

Copart•Tallahassee, FL

22d

About The Position

The General Manager is responsible for planning, organizing, leading, and controlling all functions of a Copart facility. The role oversees facility operations and staff with the goal of meeting budget, revenue, and customer satisfaction standards. Using a thorough understanding of Copart policies and practices, the General Manager creates a customer-first environment for internal and external customers, finding innovative solutions while maintaining company standards for policy, quality, and service. The General Manager leads and develops a diverse, high-performing team; manages day-to-day facility operations; maintains regulatory and internal review compliance; oversees customer relationships and logistical needs; and identifies ways to improve revenue, reduce costs, and strengthen performance. The role may also involve supporting local or non-local CAT events and other duties assigned by the Regional Manager or upper management.

Requirements

Minimum of 2–3 years of experience as a manager; military or other relevant experience is preferred.
Proven track record of driving operational excellence and executing corporate goals.
Metric-driven approach.
Proven ability to support change initiatives and help teams adapt to and manage change positively and effectively.
Strong communication skills, including the ability to adjust communication style to the audience.
Strong relationship-building skills.
Strong critical-thinking skills, including using logic and identifying alternative solutions to operational issues.
Strong decision-making skills, including weighing the benefits and risks of potential decisions.
Strong listening skills and the ability to develop and execute solutions to issues or concerns.
Ability to manage time and prioritize tasks to meet deadlines or productivity goals.
Strong problem-solving skills.
Ability to multitask while remaining positive, motivated, and urgent.
Valid driver's license.
Travel may be required.

Nice To Haves

Military or other relevant experience.
Bilingual skills.

Responsibilities

Partner with HR to attract, recruit, develop, and retain a diverse, high-performing team.
Train and develop staff to meet company guidelines and expectations.
Provide continual, positive communication and feedback to staff, and deliver annual Continuous Improvement Summaries (CIS reviews) on time.
Lead the team with an innovative, creative, and inspirational style while holding staff consistently accountable and treating them fairly.
Build an engaged team environment that supports execution, innovation, productivity, and the development of future leaders.
Maintain high integrity in all interactions and decisions.
Proactively manage the performance of managers and staff, promptly addressing opportunities and taking appropriate action when needed.
Manage the facility's day-to-day operations and become a subject matter expert in office processes and outside yard jobs and tasks.
Recruit and maintain an appropriate number of sub-haulers to meet the facility's logistical needs.
Maintain compliance with applicable System Quality Reviews, Field Quality Reviews, and Equipment and Safety Reviews.
Immediately raise concerns that could negatively affect the facility, employees, or customers to the Regional Manager.
Set goals and ensure employees use the tools provided to achieve continued success.
Ensure facility compliance with county, state, EPA, OSHA, and Department of Motor Vehicle laws and regulations.
Share relevant knowledge with location employees to support transparency and understanding of company goals and initiatives.
Manage relationships with buyers, sellers, and internal customers.
Identify team knowledge and skill gaps and ensure remedies are put in place.
Represent the company's mission, vision, values, and culture.
Communicate professionally and tactfully, both verbally and in writing, with all levels of leadership.
Support local or non-local CAT events as needed throughout the year.
Understand the assigned profit and loss statement and identify ways to increase revenue and decrease costs.
Perform other duties as assigned by the Regional Manager or a member of upper management.