General Manager Jobs

About The Position

Requirements

• Familiarity with Marriott brand standards and the New York City hospitality market.
• Significant progressive leadership experience in full-service, upscale, or luxury hotel operations.
• Strong financial acumen, operational expertise, and knowledge of hotel revenue management.
• Demonstrated ability to lead diverse teams, resolve complex challenges, and drive measurable results.
• Excellent communication, negotiation, decision-making, and conflict-resolution skills.
• Ability to work a flexible schedule, including weekends, evenings, and holidays as business needs require.
• Positive attitude and willingness to learn; ability to understand and follow established guidelines and procedures.
• Ability to evaluate alternatives and make decisions quickly and accurately.
• Ability to work under stress and pressure while maintaining composure and objectivity.
• Effective listening and ability to understand, clarify, and resolve concerns raised by coworkers and guests.
• Ability to understand financial information and data and perform basic arithmetic.
• Attention to detail and ability to meet deadlines.
• Proficiency with Windows operating systems and company-approved spreadsheet and word-processing tools.
• Ability to communicate information and ideas clearly and lead team members in providing friendly guest service.
• Valid driver's license.
• Must be at least 18 years of age; must meet legal age requirements for serving alcoholic beverages at select properties.
• Basic market knowledge.
• Ability to read, write, understand, and communicate effectively in English, including interpreting business records, safety rules, operating instructions, and procedure manuals, and writing routine reports and correspondence.
• Ability to speak effectively in English before groups such as customers or employees.
• Ability to stand or remain stationary for 3–4 hours at a time; operate computers, office machinery, telephones, and controls; bend, stoop, crouch, lift and transport supplies up to 25 pounds; move throughout the hotel and guest rooms; and inspect details at close and long range.
• Travel may be required.

Nice To Haves

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Previous General Manager hotel leadership experience.
• Experience managing large, unionized hotel operations.

Responsibilities

• Provide strategic leadership and executive oversight of all hotel operations and lead the hotel's executive team.
• Drive financial performance, operational excellence, guest satisfaction, employee engagement, and compliance with MCR and Marriott standards.
• Ensure managers and team members execute their daily responsibilities and checklists, supporting clean, friendly service and keeping every room online.
• Conduct daily walks of guest rooms and public spaces; verify room inspections and cleanliness standards and check mechanical equipment for proper operation.
• Oversee onboarding of new team members and adherence to onboarding processes.
• Ensure Daily Summary and Night Audit processes are completed according to policy.
• Complete shift handover reports and sign off on and upload required daily reports to MCR's report storage platform.
• Oversee brand standards and quality assurance, conduct brand self-audits, and implement corrections in response to broader audits.
• Ensure team members meet uniform and name-tag standards and greet guests warmly.
• Keep fire and life safety inspections current and ensure deficiencies are corrected.
• Confirm preventative maintenance tasks are completed and visually check their quality and consistency.
• Ensure team members follow established work schedules; adjust department shifts weekly and in response to line-level call-outs.
• Build a learning culture, provide functional training, communicate career opportunities, and deliver regular coaching and feedback.
• Review the previous day's team-member time-clock punches in accordance with policy.
• Ensure purchases follow the correct purchase-order process and invoices are submitted through the approved accounts-payable system and processed or accrued in the proper period.
• Maintain clean, MCR-approved storage and follow the inventory program.
• Support guest relations, recovery from challenging guest situations, hotel and event awareness, and strong guest satisfaction.
• Maintain clear, honest, and professional communication and productive labor relations.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health insurance, available after 30 days of employment for full-time team members
• Dental insurance, available after 30 days of employment for full-time team members
• Vision insurance, available after 30 days of employment for full-time team members