General Manager - Relocation Required

America's Thrift Stores•Slidell, LA

About The Position

As a Manager III with America’s Thrift, this role leads a store in a fast-paced retail and production environment. In partnership with the District Manager and Store Leadership Team, the Manager III is responsible for the location’s financial and operational performance, including budgeting, financial reporting, profit and loss, donated-product quality, loss prevention, pricing, production, merchandising, customer relations, and community engagement. The role inspires the store leadership team and team members to live out the company’s mission and values while upholding its culture. The Manager III builds and develops a strong team through hiring, training, coaching, succession planning, and employee development. The role oversees store operations, resources, budgets, inventory, donation flow, production, customer service, safety, and merchandising, and ensures company standards, policies, and procedures are followed. Work takes place across indoor and outdoor retail, warehouse, and donation-processing environments. The position requires a flexible schedule, including weekends, evenings, and holidays as business needs require, as well as travel between store locations, training events, and company meetings. Relocation is indicated in the advertised title, but no relocation terms are provided.

Requirements

At least 5 years of management experience in retail, production, logistics, or processing, or 2 years of successful, proven thrift management experience.
Basic math and computer skills, including creating and manipulating spreadsheets, using computerized time and attendance systems, and using point-of-sale systems.
Proficiency with Microsoft Office Suite or related software.
Strong focus on maintaining and improving standard operating procedures.
Ability to embrace change and ambiguity and make sound decisions.
Experience hiring, training, coaching, and developing staff.
Ability to inspire and develop store team members to provide exceptional customer service and drive results.
Excellent verbal and written communication and active listening skills.
Ability to interact tactfully and professionally with peers, direct reports, vendors, customers, and community partners.
Ability to conduct business with a strong sense of urgency.
Ability to work with employees at all levels to identify and implement process improvements.
Ability to work independently and collaboratively.
Excellent time management, delegation, and organizational skills, and attention to detail.
Valid driver’s license in good standing and access to reliable transportation.
Successful completion of a background check, motor vehicle record check, and drug screen.
Ability to stand and walk for extended periods, up to 8–10 hours per shift, on tile and concrete surfaces.
Ability to lift, carry, push, and pull up to 50 pounds, with or without reasonable accommodation.
Ability to bend, stoop, kneel, crouch, reach at or above shoulder level, balance, and safely climb ladders up to approximately 14 feet.
Ability to move throughout the store, production floor, warehouse, donation-processing areas, loading docks, and outdoor workspaces.
Ability to use hands and fingers to handle, grasp, feel, and operate equipment and technology.
Ability to communicate effectively in person, by telephone, and electronically, including hearing and speaking clearly.
Ability to visually inspect merchandise, equipment, facilities, and work areas for quality, safety, merchandising, and operational standards.
Ability to work in a fast-paced environment with interruptions and respond quickly to operational, customer service, staffing, and safety-related situations.
Ability to operate standard office equipment and technology, including computers, tablets, telephones, printers, and point-of-sale systems.
Ability to safely operate company vehicles and material-handling equipment, including forklifts and pallet jacks, when certified and authorized.
Ability to travel between store locations, training events, and company meetings as required.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Responsibilities

Lead assistant managers overseeing retail, processing, dock, and other store teams.
Interview and hire candidates and identify and recommend high-performing team members for advancement.
Build a culture of trust, employee development, accountability, and ongoing engagement.
Support employee development, bench building, and succession planning.
Ensure team members receive timely training on job duties, company expectations, policies, and procedures.
Coach and counsel assistant managers, supervisors, and team members; administer corrective action when necessary.
Partner with Asset Protection and the People & Culture Business Partner to investigate incidents involving company property, equipment, personnel, or operations, and coordinate appropriate action with the District Manager.
Use company reports to create and maintain sales floor layouts that maximize sales opportunities.
Assign daily duties to achieve operational objectives.
Coordinate accurate deposits and change orders and promptly report cash, register, or operating issues.
Partner with the District Manager and People & Culture Business Partner to report and address workplace concerns, including harassment or EEO-related issues.
Oversee onboarding and orientation and ensure required employment documentation is complete and accurate.
Oversee store operations, resources, budgets, and financial performance to meet or exceed goals.
Promote exceptional customer service for team members, donors, shoppers, and charity partners.
Manage inventory across merchandise categories and oversee production levels and merchandise quality to optimize revenue.
Monitor donation flow and ensure it meets published standards, safety requirements, security procedures, and applicable regulations.
Maintain high standards for sales floor presentation and merchandising.
Maintain a safe and secure environment and ensure safety and security procedures are followed.
Comply with and enforce company policies, standards, procedures, and values.
Perform other duties as assigned by management.