Retail Manager - Relocation Required

America's Thrift Stores•West Point, GA

2d•$40,000

About The Position

As a Retail Manager with America’s Thrift, you will support the Manager III in the daily operations of the store and in achieving business goals. You will lead, train, and develop team members; uphold company values; and drive operational excellence across sales, inventory, merchandising, customer service, and team development. The role supports store profitability and the company’s community impact. America’s Thrift is a purpose-driven retail company founded in 1984, with stores across the South. It refreshes sales floors daily and partners with local charities to support communities. The company employs more than 1,500 team members and works to keep reusable goods out of landfills. The position requires a flexible schedule that may include days, evenings, weekends, and holidays, and relocation is required.

Requirements

At least 3 years of experience in retail management, logistics, or operations.
Strong leadership and team-building skills, with the ability to motivate, coach, and develop team members.
Excellent communication, organizational, and problem-solving abilities.
Proficiency in Microsoft Office Suite and familiarity with point-of-sale systems.
Ability to multitask, prioritize, and make sound decisions in a fast-paced environment.
Valid driver’s license in good standing and access to reliable transportation.
Successful completion of a background check, motor vehicle record check, and drug screen.
Ability to work a flexible schedule that may include days, evenings, weekends, and holidays based on business needs.
Ability to meet the stated physical demands, including lifting and carrying up to 50 pounds and pushing or pulling up to 25 pounds, with or without reasonable accommodation.

Responsibilities

Assist in recruiting, hiring, training, and developing store team members, including supervisors and stock associates.
Coach team members, conduct performance evaluations, and create development plans to improve productivity and engagement.
Foster a positive and inclusive workplace that promotes teamwork, motivation, and career growth.
Model outstanding customer service and train team members in customer-service best practices.
Address and resolve customer inquiries, concerns, and complaints professionally and efficiently.
Build relationships with customers and the local community to encourage brand loyalty and repeat business.
Support sales targets by optimizing merchandising, creating an engaging shopping environment, and promoting upselling opportunities.
Assist with daily store operations, including opening and closing procedures and maintaining a clean, organized, visually appealing store.
Manage inventory control, product quality, and loss-prevention efforts to reduce shrinkage and optimize sales.
Ensure accurate cash handling, deposits, and financial reporting.
Enforce company policies, procedures, and safety regulations; conduct regular audits and compliance checks.
Collaborate with People & Culture and Asset Protection on investigations and corrective actions when necessary.
Support efficient donation intake and organization, as well as donor engagement.
Work with the Manager III and store leadership team to improve store performance through optimized donation flow and a positive donor and shopping environment.
Perform other duties as assigned by management.