Assistant Store Manager - Relocation Required

America's Thrift Stores•Cleveland, TN

About The Position

The Manager in Training is a full-time leadership role supporting America’s Thrift’s continued growth and expansion. This is not a temporary position. The role carries meaningful store leadership responsibilities and provides broad operational experience before transition to a permanent management assignment. The Manager in Training helps advance the company’s mission and values, meet financial and operational goals, develop team members, and build expertise across sales, production, donations, loss prevention, merchandising, customer service, and store operations. The position reports to the Manager III and is part of the Stores department. The role supports daily store operations, including opening and closing, cash management, staff supervision, staffing, merchandising, customer service, donations, and inventory. It also contributes to recruiting, training, performance management, safety, security, and promotional activities. Relocation within Alabama, Tennessee, Georgia, or surrounding states is required, and regular travel is required during the training period.

Requirements

Strong leadership and people-development skills, including the ability to motivate, coach, train, and develop team members to provide exceptional customer service and achieve results.
Excellent communication and interpersonal skills with a customer-focused approach.
Strong organizational, prioritization, and multitasking skills, with attention to detail in a fast-paced environment.
Previous leadership experience managing a team of 15 or more employees.
Flexibility to work evenings, weekends, and holidays based on business needs.
Ability and willingness to relocate within Alabama, Tennessee, Georgia, or surrounding states.
Proficiency with Microsoft Office Suite and point-of-sale systems.
Valid driver’s license in good standing and access to reliable transportation.
Successful completion of a background check, motor vehicle record check, and drug screen.
Ability to stand and walk for extended periods, primarily on tile and concrete surfaces.
Ability to bend, reach, and perform repetitive movements associated with retail, processing, and operational activities.
Ability to stoop, kneel, crouch, balance, climb, push, pull, handle, and carry merchandise, equipment, or other materials.
Ability to lift and carry up to 50 pounds and push or pull items weighing up to 25 pounds, with or without reasonable accommodation.
Ability to safely use ladders or approved equipment and work at heights of up to approximately 14 feet.
Ability to use hands and fingers to handle, grasp, feel, and operate equipment and technology.
Visual and auditory abilities necessary to communicate, observe store conditions, inspect merchandise, monitor safety, and perform essential duties.
Ability to move throughout all store areas, including sales, processing, stockroom, donation, loading, and outdoor areas.
Ability to operate computers, tablets, telephones, printers, point-of-sale systems, and other standard office equipment and technology.
Ability to work in a fast-paced environment with interruptions and respond quickly to operational, customer service, staffing, and safety situations.
Ability to work indoors in a semi-controlled retail environment and outdoors in varying weather and temperatures.
Ability to tolerate normal retail and donation-processing conditions, including dust, odors, noise, and second-hand merchandise.
Ability to work a flexible schedule that may include days, evenings, weekends, and holidays.
Ability to perform essential job functions with or without reasonable accommodation.

Nice To Haves

Bilingual.

Responsibilities

Collaborate with Asset Protection and the People & Culture Business Partner to investigate incidents involving company assets, equipment, personnel, or operations, and coordinate follow-up with the Manager III and District Manager.
Use independent judgment to delegate daily tasks to supervisors and team members.
Coordinate and verify deposits and currency exchanges, and alert management to cash, register, or operational concerns.
Lead and inspire the team while fostering a supportive, accountable, and efficient work environment.
Uphold company policies, local regulations, safety protocols, standards, and values.
Conduct performance assessments and provide feedback, coaching, and guidance.
Develop team member behavior and performance to support growth and advancement.
Promote trust, employee growth, accountability, and engagement through leading by example.
Provide coaching, counseling, and disciplinary action when necessary.
Facilitate onboarding and orientation and ensure required documentation is accurate and complete.
Use company reports to create and update sales floor layouts to maximize sales potential.
Manage merchandise inventory levels and support production levels and merchandise quality.
Oversee donation flow in accordance with company standards, safety protocols, security measures, and applicable regulations.
Support store operations, resources, and budgets to help meet or exceed objectives.
Maintain sales-floor presentation and merchandising standards.
Analyze sales performance, identify improvement opportunities, and help implement strategies to drive sales and meet targets.
Support the Manager III in promotional activities, marketing campaigns, and special events.
Support daily store operations, including opening and closing procedures, cash management, and staff supervision.
Assist with recruiting, hiring, onboarding, and training team members as needed.
Monitor industry trends, competitors, and market dynamics to identify opportunities for growth and innovation.
Maintain appealing, organized visual merchandising displays that effectively showcase merchandise.
Address customer and team member concerns promptly and professionally.
Foster consistent, outstanding service for team members, donors, shoppers, charity partners, and other internal and external customers.
Monitor and reinforce safety and security procedures to maintain a safe environment.
Perform other duties as assigned by management.