General Manager - Relocation Required

America's Thrift Stores•Houma, LA

About The Position

As a Manager III with America’s Thrift, you will lead a store in a fast-paced retail and production environment, inspiring the store leadership team and team members to uphold the company’s mission, values, and culture. In partnership with the District Manager and Store Leadership Team, you will lead the location’s financial and operational performance, including budgeting, financial reporting, profit and loss, donated-product quality, loss prevention, pricing, production, merchandising, customer relations, and community engagement. You will build and develop a strong team through hiring, training, coaching, succession planning, and ongoing professional growth. The role involves overseeing store operations, resources, budgets, inventory, donations, production, customer service, safety, and merchandising. It requires working throughout retail, production, warehouse, donation-processing, loading dock, and outdoor areas, and may involve travel between store locations, training events, and company meetings. The position requires a flexible schedule, including weekends, evenings, and holidays, as business needs require. Relocation is required, as stated in the posting title.

Requirements

At least 5 years of management experience in retail, production, logistics, or processing, or 2 years of successful, proven thrift management experience.
Basic math and computer skills, including creating and manipulating spreadsheets, using computerized time and attendance systems, and using POS systems.
Proficiency with Microsoft Office Suite or related software.
Strong focus on maintaining and improving Standard Operating Procedures (SOPs).
Ability to embrace change and ambiguity and make sound decisions.
Experience hiring, training, coaching, and developing staff.
Ability to inspire and develop store team members to provide exceptional customer service and drive results.
Excellent verbal and written communication and active listening skills.
Ability to interact tactfully and professionally with peers, direct reports, vendors, customers, and community partners.
Ability to conduct business with a strong sense of urgency.
Ability to work with all levels of employees to identify and implement process improvements.
Ability to work independently and collaboratively.
Excellent time management, delegation, organizational skills, and attention to detail.
Valid driver’s license in good standing and access to reliable transportation.
Successful completion of a background check, motor vehicle record check, and drug screen.
Ability to work a flexible schedule, including weekends, evenings, and holidays, as business needs require.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Responsibilities

Lead assistant managers as they oversee retail, processing, dock, and other store teams.
Interview and hire candidates and identify and recommend high-performing team members for advancement.
Create a culture based on trust, employee development, accountability, and engagement.
Support employee development, bench building, and succession planning.
Ensure team members receive timely training on job duties, expectations, policies, and procedures.
Coach and counsel assistant managers, supervisors, and team members; administer corrective action when necessary.
Partner with Asset Protection and the People & Culture Business Partner to investigate incidents involving company property, equipment, personnel, or operations, and coordinate appropriate action with the District Manager.
Use company reports to create and maintain sales floor layouts that maximize sales opportunities.
Assign daily duties to achieve operational objectives, using independent judgment.
Coordinate accurate deposits and change orders and promptly report cash, register, or operating issues.
Partner with the District Manager and People & Culture Business Partner to report and address workplace concerns, including harassment or EEO-related issues.
Oversee onboarding and orientation and ensure employment documentation is complete and accurate.
Oversee store operations, resources, budgets, and financial performance to meet or exceed goals.
Promote exceptional customer service for team members, donors, shoppers, and charity partners.
Manage inventory across merchandise categories and oversee production levels and merchandise quality to optimize revenue.
Monitor donation flow in accordance with standards, safety requirements, security procedures, and applicable regulations.
Maintain high standards for sales floor presentation and merchandising.
Maintain a safe and secure environment and ensure safety and security procedures are followed.
Comply with and enforce company policies, standards, procedures, and values.
Perform other duties as assigned by management.