General Manager - Relocation Required

America's Thrift Stores•Houma, LA

About The Position

The General Manager (Position Title: Manager III) leads a store in a fast-paced retail and production environment, inspiring the store leadership team and team members to uphold America’s Thrift’s mission, values, and culture. In partnership with the District Manager and Store Leadership Team, the role is accountable for the location’s financial and operational performance, including budgeting, financial reporting, profit and loss, donated-product quality, loss prevention, pricing, production, merchandising, customer relations, and community engagement. The General Manager builds and develops a strong team through hiring, training, coaching, succession planning, and employee development. The role oversees store operations, resources, budgets, inventory, production, donation flow, customer service, and safety. Work takes place across retail, warehouse, production, donation-processing, and outdoor areas, with exposure to varying temperatures, weather, noise, dust, odors, and second-hand merchandise. Relocation is required, and travel between store locations, training events, and company meetings may be required.

Requirements

At least 5 years of management experience in retail, production, logistics, or processing, or 2 years of successful, proven thrift management experience.
Basic math and computer skills, including spreadsheet creation and manipulation, computerized time-and-attendance systems, and POS systems.
Proficiency with Microsoft Office Suite or related software.
Strong focus on maintaining and improving Standard Operating Procedures (SOPs).
Demonstrated ability to embrace change and ambiguity and make sound decisions.
Experience hiring, training, coaching, and developing staff.
Proven ability to inspire and develop store team members to provide exceptional customer service and drive results.
Excellent verbal and written communication and active listening skills.
Ability to interact tactfully and professionally with peers, direct reports, vendors, customers, and community partners.
Ability to conduct business with a strong sense of urgency.
Ability to work with employees at all levels to identify and implement process improvements.
Ability to work independently and collaboratively.
Excellent time management, delegation, and organizational skills, with attention to detail.
Valid driver’s license in good standing and access to reliable transportation.
Successful completion of a background check, motor vehicle record check, and drug screen.
Ability to work a flexible schedule, including weekends, evenings, and holidays, as business needs require.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Responsibilities

Lead assistant managers as they oversee retail, processing, dock, and other store teams.
Interview and hire candidates, and identify and recommend high-performing team members for advancement.
Model a culture based on trust, employee development, accountability, and ongoing engagement.
Support employee development, bench building, and succession planning.
Ensure team members receive timely training on job duties, company expectations, policies, and procedures.
Coach and counsel assistant managers, supervisors, and team members; administer corrective action when appropriate.
Partner with Asset Protection and the People & Culture Business Partner to investigate incidents involving company property, equipment, personnel, or operations, coordinating appropriate action with the District Manager.
Use company reports to create and maintain sales-floor layouts that maximize sales opportunities.
Assign daily duties to assistant managers, supervisors, and team members using independent judgment to achieve operational objectives.
Coordinate and ensure accurate deposits and change orders; promptly report cash, register, or operating issues.
Partner with the District Manager and People & Culture Business Partner to report and address workplace concerns, including harassment or EEO-related issues.
Oversee onboarding and orientation and ensure required employment documentation is complete and accurate.
Oversee store operations, resources, budgets, and financial performance to meet or exceed goals.
Promote exceptional service for team members, donors, shoppers, charity partners, and other internal and external customers.
Manage inventory across merchandise categories and oversee production levels and merchandise quality to optimize revenue.
Monitor donation flow and ensure it follows published standards, safety requirements, security procedures, and applicable regulations.
Maintain high standards for sales-floor presentation and merchandising.
Maintain a safe and secure environment and ensure safety and security procedures are consistently followed.
Comply with and enforce company policies, standards, procedures, and values.
Perform other duties as assigned by management.