General Manager - Quail Springs, OK

Petco•Quail Springs, OK

6d•Onsite

About The Position

The General Manager leads a high-performing Pet Care Center, putting pets first while inspiring partners, delighting customers, and delivering strong business results. The role is accountable for people, performance, and processes, and serves as a model of effective leadership. The General Manager builds engaged teams, drives profitable growth, and maintains high standards for animal care, safety, and customer experience. The General Manager champions the health, safety, and humane care of animals; creates a welcoming experience for pets and pet parents; and leads an inclusive, energized team. The role includes attracting, hiring, training, coaching, and developing talent, as well as fostering collaboration, engagement, and accountability. The position owns business performance by driving sales, profitability, and operational excellence; analyzing results and taking action; managing labor, payroll, and expenses; and executing merchandising, inventory, and operating processes. The General Manager also represents Petco in the community through local events, adoption initiatives, and partnerships. This role is primarily based in a Pet Care Center retail environment, with regular presence on the sales floor. Most work is indoors, though occasional duties may take place outside the center, including bank deposits, merchandise transport, and community events. The role involves frequent standing and walking, bending, kneeling, reaching, and lifting, and working near animals and cleaning chemicals. Flexible availability is required to support operating hours, including evenings, weekends, and holidays. Limited travel may be required for training, meetings, or community engagement. Reasonable accommodation may be made for qualified individuals with disabilities to perform the essential functions.

Requirements

At least 3 years of management experience; retail leadership is preferred.
Strong people leadership, coaching, and talent development skills.
Solid business, financial, and operational acumen.
Excellent communication, problem-solving, and organizational abilities.
Genuine passion for pets and customer service.
Flexible availability to support operating hours, including evenings, weekends, and holidays.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Ability to work near animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
High school diploma or GED preferred.
Internal candidates may be required to complete Petco leadership development programs.

Nice To Haves

Retail leadership experience.
High school diploma or GED.

Responsibilities

Champion animal health, safety, and humane care, and ensure Petco standards and policies are followed.
Create a welcoming and supportive environment for pets and pet parents.
Build and lead an inclusive team that delivers exceptional service.
Attract, hire, train, coach, and develop diverse talent across roles in the Pet Care Center.
Create a positive, collaborative culture in which partners are engaged, supported, and empowered.
Coach in the moment, recognize successes, and support meaningful team experiences.
Drive sales growth, profitability, and operational excellence.
Analyze financial and operational results, identify opportunities, and take action to improve performance.
Manage labor, payroll, and expenses to maximize productivity and results.
Execute merchandising, inventory, and operational processes to brand and safety standards.
Represent Petco in the community through local events, adoption initiatives, and partnerships.
Develop a strong leadership bench and succession plan.
Lead performance management, coaching, and accountability for all partners.
Promote continuous learning, growth, and career development.
Meet or exceed sales, profitability, and operational goals.
Use Petco tools, programs, and insights to grow the business.
Review and act on reporting, audits, and Pet Care Center visits.
Ensure safe opening and closing procedures and compliance with security protocols.
Maintain store appearance, cleanliness, and safety standards.
Protect pets, partners, and merchandise through loss prevention and inventory controls.
Complete administrative, payroll, and inventory tasks accurately and on time.
Engage with customers on the sales floor, provide assistance, and perform cashiering and point-of-sale transactions.
Support occasional duties outside the Pet Care Center, such as bank deposits, merchandise transport, and community events.