Leasing Consultant - Album Quail Springs

Greystar•Oklahoma City, OK

5d•Onsite

About The Position

The Leasing Consultant (also described as the Sales Consultant) executes the property’s marketing, leasing, and renewal strategies to meet occupancy, revenue, and resident-retention goals. The role is a key point of contact for prospective residents, guiding them through the leasing process and explaining the community’s lifestyle offering. It also supports resident satisfaction throughout the lease term and manages lease renewals in line with Active Adult best practices. The position involves lead management, use of CRM and property-management software, data analysis, marketing and event support, and collaboration with the Lifestyle Coordinator to encourage resident engagement. The consultant is expected to uphold Greystar’s professional and ethical standards while delivering exceptional service to residents, prospects, and guests. Saturday availability is required. The position is based in an office and on the property, with frequent possible exposure to outdoor conditions. Local travel may be required, and the schedule may include evenings, weekends, or holidays.

Requirements

High school diploma or equivalent.
At least 1–3 years of relevant experience using sales, marketing, internet, and customer-service skills to resolve customer complaints and issues and complete financial records, documents, and reports.
Ability to read, write, and communicate effectively to understand and complete legal documents, explain apartment features, make sales presentations, and answer questions.
Mathematical skills needed to process sales conversions.
Ability to generate leads, conduct sales presentations, qualify prospects, and close sales.
Required licenses or certifications for applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with word processing, spreadsheets, property-management applications, and database-management programs.
Proficiency and fluency using the internet for marketing, advertising, and sales.
Ability to adapt sales communications to specific markets and professionals.
Ability to access all interior and exterior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance, and to stand for extended periods.
Ability to work a flexible schedule that may include evenings, weekends, and holidays; Saturday availability is required.

Nice To Haves

Associate or bachelor’s degree in business, marketing, hospitality, or a related field.

Responsibilities

Perform sales and leasing activities to meet revenue and occupancy goals, including qualifying prospects, conducting property tours, processing applications and screening, preparing leases and move-in materials, and facilitating move-ins and lease signings.
Collect and appropriately record pertinent information from prospective residents at move-in.
Monitor market and competitor conditions with teams and leadership; develop and implement marketing plans and goals; and follow property policies on concessions, specials, and occupancy programs.
Design and execute marketing activities and events to generate property traffic, including resident referral and employer outreach programs, internet marketing, and property-specific initiatives.
Use on-site property-management software to track availability and leasing activity, manage resident and prospect data, and review and analyze demographic and other information.
Inspect the tour path and show-ready units daily, coordinate maintenance and upkeep needs, maintain appealing models and amenities, and prepare the leasing office for daily leasing activity.
Follow up with prospects and new residents within 24 hours to support leasing and renewal decisions; document follow-up and classify leads throughout the sales process.
Support the lease renewal program by preparing renewal materials, contacting residents in advance of move-out dates, and ensuring renewal documents are signed and implemented on time in accordance with the AA renewal playbook.
Respond promptly and courteously to resident and client or owner questions and concerns, resolve problems where possible, and document or direct requests to appropriate individuals.
Provide respectful, customer-focused service to residents, prospects, guests, and others; answer questions, respond sensitively to maintenance complaints, and acknowledge residents by name.
Attend community and networking events, engage with local associations and organizations, and conduct outreach marketing to generate traffic, referrals, and business leads in accordance with Greystar AA outreach expectations.
Complete financial, administrative, and other reports and analyses, and perform other assigned or necessary duties.
Assist the Lifestyle Coordinator by attending and helping set up events as required.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low-cost or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrual with tenure and a birthday off after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for weekly, monthly, and/or quarterly bonus programs for onsite property positions.