H&M Sales Advisor (Seasonal) - Quail Springs Mall

H&M Group•Oklahoma City, OK

9d•Onsite

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store, actively selling products, and offering relevant support and product information. You use your fashion and product knowledge to help customers have a positive experience. The role also involves garment replenishment and care, merchandise presentation, and maintaining a clean and tidy sales floor and back of house while collaborating with the store team.

Requirements

Passion for fashion and the products created in-store.
Motivation to provide customers with a great experience.
Communicative, creative, curious, motivated, flexible, decisive, and action-oriented.
Enjoy working in a collaborative and dynamic environment.
Sales experience in a dynamic and collaborative environment.
Experience in customer service in fashion, retail, or another service-related industry.

Responsibilities

Welcome and guide customers through the store and available OMNI experiences, providing direct customer service.
Engage in conversations with customers and guide them through fashion trends, stories, and products across the store.
Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
Represent the H&M brand positively and support commercial or operational actions to reach sales targets.
Stay up to date on fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion information with customers.
Share service, fashion, and store operations knowledge with colleagues; follow store procedures, routines, and legal requirements; and give and receive feedback.
Participate in relevant onboarding, training, and development activities.
Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
Operate fitting room and checkout areas according to best practices and processes.
Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
Support garment presentation and maintain attractive merchandise displays, trends, and stories according to visual and commercial guidelines.
Maintain stock levels through sales-floor replenishment routines.
Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
Support store opening and closing.
Follow applicable health and safety guidelines and legal requirements.