H&M Sales Advisor (Seasonal) - Quail Springs Mall

H&M • Oklahoma City, OK

9d • Onsite

About The Position

As a Sales Advisor at H&M, you provide excellent customer service, welcome and guide customers through the store, actively sell products, and offer fashion and product knowledge to help customers have a great experience. You also support garment care and replenishment, merchandise presentation, and keeping the sales floor and back of house clean and tidy while collaborating with the store team.

The role includes customer sales and service, keeping current with fashion trends and products, sharing knowledge with colleagues, following store procedures and legal requirements, and completing retail operations such as garment processing, fitting room and checkout support, stock replenishment, and maintaining merchandise displays. You may also support in-store OMNI services and technology, and assist with store opening and closing.

This is an hourly, non-exempt position with a stated pay rate of $13.50 per hour. The posting identifies the role as seasonal. H&M offers employee benefits including health insurance, wellness and family support programs, a company-match retirement plan, paid leave and paid time off, a community day, and employee discounts.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store, and motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and, where available, the OMNI experience; provide direct customer service and support.
• Engage customers in conversations and guide them through fashion trends, stories, and products across the store.
• Promote and sell products, and actively promote the Hello Member customer loyalty app and in-store sustainability initiatives.
• Represent the H&M brand positively and support commercial or operational actions to reach sales targets.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers; share relevant product and fashion knowledge with customers.
• Share service, fashion, and store operations knowledge with colleagues; follow store procedures, routines, and legal requirements; give and receive feedback; and participate in relevant onboarding and training.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Maintain a clean and tidy sales floor, back of house, and stockrooms.
• Support garment presentation and maintain attractive merchandise displays, trends, and stories according to visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including Instore Care App, Click & Collect, and Smart Store services.
• Support store opening and closing.
• Follow health and safety guidelines and legal requirements applicable to the role.

Benefits

• Health insurance
• Wellness and family support programs
• Company-match retirement plan
• Paid leave programs
• Paid time off, including a community day to serve the local community
• Employee discount at H&M, & Other Stories, and COS
• H&M Group staff discount card covering participating brands in stores and online
• H&M Incentive Program (HIP)
• Extensive development opportunities around the globe

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed