H&M Sales Advisor (Seasonal) - Lakeline Mall

H&M • Cedar Park, TX

3d • Onsite

About The Position

As a Sales Advisor, you provide excellent customer service, welcome and guide customers through the store, actively sell products, and give customers relevant fashion and product information. You also support garment refill and care, store presentation, and a clean and tidy sales floor and back of house, working with the store team to deliver an excellent customer experience.

The role includes assisting customers in-store and through OMNI experiences where available; promoting products, the Hello Member loyalty app, and in-store sustainability initiatives; and supporting actions to reach sales targets. You keep up with fashion trends and share product knowledge with customers and colleagues. You follow store procedures, routines, and legal requirements, participate in relevant onboarding and training, and contribute to a collaborative team environment.

Retail operations include completing the garment cycle from unpacking and replenishment through steaming and garment care; operating fitting rooms and checkout areas; maintaining stock levels and merchandise displays; supporting in-store OMNI and technology services; assisting with store opening and closing; and following applicable health and safety guidelines. This is an hourly, non-exempt seasonal position. The stated pay rate is $15.00 per hour.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working in customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to give customers a great experience.
• Strong communication, creativity, curiosity, flexibility, decisiveness, and an action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and OMNI experience where available, and provide direct customer service.
• Engage customers in conversation and guide them through fashion trends, stories, and products throughout the store.
• Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
• Represent the H&M brand positively and support commercial or operational actions to reach sales targets.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion information with customers.
• Share service, fashion, and store operations knowledge with colleagues; give and receive feedback; and participate in relevant onboarding, training, and courses.
• Follow store procedures, routines, and applicable legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Help keep the sales floor, back of house, and stockrooms clean and tidy.
• Support garment presentation and maintain attractive merchandise displays in line with visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store tools.
• Support store opening and closing.
• Follow applicable health and safety guidelines.

Benefits

• Staff discount card for H&M Group brands in stores and online.
• Participation in the H&M Incentive Program (HIP).
• Access to global development opportunities.
• Comprehensive benefits, including health insurance, wellness and family support programs, a company-match retirement plan, paid leave programs, and paid time off, including a community day.
• Employee discount at H&M, & Other Stories, and COS, with the broader group discount covering H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
• Access to Colleague Resource Groups and colleague networking opportunities.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed