H&M Seasonal Sales Advisor - Southgate Mall

H&M • Missoula, MT

1d

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. The role actively sells H&M products and uses fashion and product knowledge to give customers relevant information and support. Sales Advisors also handle garment care and replenishment, merchandise presentation, and maintaining clean and tidy sales-floor and back-of-house areas while working with the store team to deliver a positive customer experience.

The position combines customer sales and service, awareness of fashion trends, teamwork and learning, and retail operations. Responsibilities include promoting the Customer Loyalty App and in-store sustainability initiatives; supporting sales targets; sharing knowledge with colleagues; following store procedures and legal requirements; completing garment handling and replenishment routines; supporting fitting-room, checkout, OMNI, and in-store technology services; assisting with store opening and closing; and following health and safety guidance.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and OMNI experience where available, providing direct customer service.
• Engage customers in conversations and guide them through fashion trends, stories, and products across the store.
• Promote and sell products, and support commercial or operational actions to reach sales targets with the store management team.
• Promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
• Represent the H&M brand positively during customer interactions.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion information with customers.
• Share service, fashion, and store-operations knowledge with colleagues; give and receive feedback; and participate in relevant onboarding, training, and development activities.
• Follow store procedures, routines, and legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting-room and checkout areas according to best practices and processes.
• Help maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
• Support garment presentation and maintain attractive merchandise displays in accordance with visual and commercial guidelines.
• Maintain adequate stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology tools, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.
• Follow health and safety guidelines and legal requirements applicable to the role.

Benefits

• Comprehensive benefits, including health insurance, wellness and family support programs, a company-match retirement plan, paid leave programs, and paid time off, including a community day.
• Employee discount at H&M, & Other Stories, and COS.
• Staff discount card for H&M Group brands in stores and online.
• H&M Incentive Program (HIP).
• Development opportunities around the globe.
• Access to Colleague Resource Groups (CRGs) for community and networking.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed