H&M Sales Advisor (Seasonal) - Lakeline Mall

H&M Group • Cedar Park, TX

3d

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. The role uses fashion and product knowledge to help customers choose products and have a positive shopping experience, while actively promoting sales, the Customer Loyalty App (Hello Member), and in-store sustainability initiatives.

The Sales Advisor works with the store team to meet sales targets and maintain the sales floor and back of house. Duties include completing the garment cycle, replenishing stock, caring for garments, operating fitting rooms and checkout areas, maintaining merchandise displays, and supporting in-store OMNI services and technology. The role also involves following store procedures, safety and legal requirements, participating in training, and sharing knowledge with colleagues. This is a seasonal, hourly, non-exempt position at Lakeline Mall. The posted pay rate is $15.00 per hour.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products presented in store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and OMNI experience where available, providing direct customer service.
• Engage in conversations with customers and guide them through fashion trends, stories, and products.
• Promote and sell products, and support commercial or operational actions to reach sales targets with the store management team.
• Promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
• Represent the H&M brand positively during customer interactions.
• Stay up to date on fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion information with customers.
• Share service, fashion, and store operations knowledge with colleagues; give and receive feedback; and participate in onboarding, training, and development activities.
• Follow store procedures, routines, health and safety guidelines, and legal requirements.
• Complete the garment cycle, including unpacking, replenishing, steaming, and caring for garments.
• Operate fitting room and checkout areas according to best practices and processes.
• Help keep the sales floor and back of house, including stockrooms, clean and tidy.
• Support garment presentation and maintain attractive merchandise displays and clear trends and stories in line with visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.

Benefits

• Employee discount across H&M Group brands, in stores and online.
• Participation in the H&M Incentive Program (HIP).
• Access to development opportunities around the globe.
• Health insurance, wellness and family support programs, a company match retirement plan, paid leave programs, and paid time off, including a community day.
• Access to Colleague Resource Groups (CRGs) for community and networking opportunities.
• Inclusive workplace and access to a global talent community for career growth.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed