H&M Seasonal Sales Advisor - Brea Mall

H&M • Brea, CA

1d • Onsite

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store and available OMNI experiences, actively selling products, and sharing relevant fashion and product information. You support customers throughout their shopping experience and promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.

You contribute to the store’s commercial and operational goals by completing garment handling and care, replenishing stock, maintaining merchandise presentation, and keeping the sales floor and back of house clean and tidy. You operate fitting room and checkout areas, support in-store OMNI and technology services, and assist with opening and closing the store. You work collaboratively with colleagues, follow store procedures and legal and health-and-safety requirements, and participate in relevant onboarding, training, and development opportunities.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience providing customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experiences, providing direct customer service and support.
• Engage customers in conversation and guide them through fashion trends, stories, and products throughout the store.
• Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
• Represent H&M positively during customer interactions and support commercial or operational actions to reach sales targets.
• Keep up to date with fashion trends, products, brands, competitors, and relevant influencers, and share relevant product and fashion knowledge with customers and colleagues.
• Follow store procedures, routines, and legal requirements; give and receive feedback; and participate in relevant onboarding, training, and courses.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Keep the sales floor, stockrooms, and back of house clean and tidy.
• Support garment presentation and maintain attractive merchandise displays in line with visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology tools, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing and follow applicable health and safety guidelines and legal requirements.

Benefits

• Employee discount across H&M Group brands, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
• Eligibility for the H&M Incentive Program (HIP).
• Health insurance.
• Wellness and family support programs.
• Company-match retirement plan.
• Paid leave programs and paid time off, including a community day to serve the local community.
• Global development opportunities and access to a large talent community.
• Colleague Resource Groups (CRGs) for community and networking opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed